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How do I return an item from the UK?
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Step 1 - Complete the Enclosed Returns Form
Complete the enclosed returns form for the items you wish to return.
If you can include the reason for returning, that’s great, as it helps us to improve.
If you wish to exchange any items for a different colour or size, please click here for details. All exchanges are delivered FREE of charge.
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Step 2 - Package your return items up nice and secure
They should be unworn with the tags attached and if the item came packaged, please include the original packaging too.
All UK orders include a FREE Returns label so place this on the front of your package.
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Step 3 - Take your returns package to the post office
In the unlikely event that your items get lost in the post, please ask for a certificate of posting when you hand your item in.
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Step 4 - Your Refund or Replacement Items are Issued
Once we receive your items, your return will be processed, via the original payment method, as quickly as possible and depending on your request, we’ll either issue you with a refund or send out a replacement.
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How do I return an item from outside the UK?
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Step 1 - Complete the Enclosed Returns Form
Complete the returns form that arrived with your items. It would be great if you could include the reason for each return so we can improve our systems going forward. If you wish to exchange any items for a different colour or size, please click here for details. All exchanges are delivered FREE of charge.
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Step 2 - Package your return items up nice and secure
Package your items up securely which should be unworn with the tags attached and should include any original packaging that came with them.
Mark the front of your package clearly with the Brastop returns address:
Brastop.com
Unit 1 The Hawthorn Centre
Harrow
United Kingdom
HA1 2RF
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Step 3 - Take your returns package to the post office
Take your items to your local postal service. Customers outside the UK are required to pay the shipping costs for returning items. Depending on your location, please allow up to 14 days for your item to arrive with us.
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Step 4 - Your Refund or Replacement Items are Issued
Once we have received your items, your return will be processed, via the original payment method, as quickly as possible and depending on your request, we’ll either issue you with a refund or send out the replacements you requested.
