Free UK Returns

We understand how difficult lingerie shopping can be, that’s why we aim to keep it as easy as possible. If you’re not satisfied with an item, you can return it to us in its original unworn condition with tags and labels attached for a no-quibble refund.

Extended Returns: Here to support you - UK and international returns are now within 90 days of order dispatch.

Full Returns Policy

Free Returns are currently only available to UK customers and a prepaid label is included in all UK orders.

For customers outside the UK, it is the customer’s responsibility to ensure that the correct postage fee is paid to prevent any delays or customs charges when returning the parcel. We always recommend obtaining a Proof of Postage receipt when sending goods back to us.

This is a receipt that will be given to you by the Post Office when you post the items back to us. You should retain this until you have received notification that your returned items have been received safely.

In line with distance selling laws, you are able to receive a full refund of your order including postage costs. You must inform us, prior to returning your items, that you wish to fully cancel your order. All goods must be received back at our warehouse within 14 days of purchase for this to be processed.

All refunds are issued back to the original payment method. If you paid with a gift card, we’ll re-issue a gift card for the value of the items returned. You’ll receive the details of this in an email.

Covid 19 Update: We have updated our returns process and hold returned packages for 48 hours before the team process them. This is in line with current guidelines and to protect our team. As a result, it may take slightly longer to receive an email confirmation that your return has been processed but we hope you understand the policy behind this.

All refunds are issued as soon as we process your returned items. If you paid via PayPal you should receive an email from them to confirm that a refund has been issued, and this typically shows up in your PayPal account within a few hours. If you paid by card, it can take up to 3-5 business days to show up on your statement, depending on your card provider.

Sure! We can issue a gift card for you if this is something you would prefer over a standard refund. Please contact us via phone or email, and place a note on your return slip to confirm that you would prefer a credit or gift card.