Delivery

We deliver to customers around the globe quickly, securely and at competitive prices.

If your country is not on the following list, please contact us to see if we can deliver to your region.

• Åland Islands
• Albania
• Algeria
• Andorra
• Antigua & Barbuda
• Argentina
• Armenia
• Aruba
• Australia
• Austria
• Azerbaijan
• Bahamas
• Bangladesh
• Barbados
• Belgium
• Benin
• Bhutan
• Bosnia & Herzegovina
• Botswana
• British Indian Ocean Territory
• Bulgaria
• Burkina Faso
• Burundi
• Cambodia
• Cameroon
• Canada
• Cape Verde
• Caribbean Netherlands
• Cayman Islands
• Chad
• Chile
• China
• Christmas Island
• Cocos (Keeling) Islands
• Colombia
• Comoros
• Congo - Brazzaville
• Congo - Kinshasa
• Cook Islands
• Costa Rica
• Côte d’Ivoire
• Croatia
• Curaçao
• Cyprus
• Czechia
• Denmark
• Djibouti
• Dominican Republic
• Ecuador
• Egypt
• El Salvador
• Equatorial Guinea
• Estonia
• Eswatini
• Ethiopia
• Faroe Islands
• Finland
• France
• French Guiana
• French Southern Territories
• Gabon
• Georgia
• Germany
• Gibraltar
• Greece
• Greenland
• Grenada
• Guatemala
• Guernsey
• Guinea
• Guinea-Bissau
• Hong Kong SAR
• Hungary
• Iceland
• India
• Indonesia
• Iraq
• Ireland
• Isle of Man
• Italy
• Jamaica
• Japan
• Jersey
• Jordan
• Kazakhstan
• Kenya
• Kosovo
• Kuwait
• Kyrgyzstan
• Latvia
• Liechtenstein
• Lithuania
• Luxembourg
• Macao SAR
• Madagascar
• Malawi
• Malaysia
• Maldives
• Mali
• Malta
• Mauritania
• Mayotte
• Mexico
• Moldova
• Monaco
• Montenegro
• Montserrat
• Morocco
• Mozambique
• Myanmar (Burma)
• Namibia
• Nauru
• Nepal
• Netherlands
• New Caledonia
• New Zealand
• Nicaragua
• Nigeria
• Niue
• Norfolk Island
• North Macedonia
• Norway
• Oman
• Pakistan
• Panama
• Paraguay
• Peru
• Philippines
• Pitcairn Islands
• Poland
• Portugal
• Qatar
• Romania
• Rwanda
• Samoa
• San Marino
• São Tomé & Príncipe
• Saudi Arabia
• Senegal
• Serbia
• Seychelles
• Singapore
• Sint Maarten
• Slovakia
• Slovenia
• Solomon Islands
• Somalia
• South Africa
• South Sudan
• Spain
• Sri Lanka
• St. Barthélemy
• St. Lucia
• St. Pierre & Miquelon
• Svalbard & Jan Mayen
• Sweden
• Switzerland
• Taiwan
• Tanzania
• Thailand
• Timor-Leste
• Togo
• Tokelau
• Tonga
• Trinidad & Tobago
• Tunisia
• Turkey
• Tuvalu
• United Arab Emirates
• United Kingdom
• Uruguay
• Uzbekistan
• Vatican City
• Venezuela
• Vietnam
• Wallis & Futuna
• Western Sahara
• Yemen
• Zambia
• Zimbabwe

To ship to the United States, please shop on our US website.

We are temporarily unable to ship to: Afghanistan, Angola, Anguilla, Ascension Island, Bahrain, Belarus, Belize, Bermuda, Bolivia, Brazil, British Virgin Islands, Brunei, Central African Republic, Cuba, Dominica, Eritrea, Falkland Islands, Fiji, French Polynesia, Gambia, Ghana, Guadeloupe, Guyana, Haiti, Honduras, Iran, Israel, Kiribati, Lao, Laos, Lesotho, Liberia, Libya, Martinique, Mauritius, Mongolia, Niger, Papua New Guinea, Palestine, Réunion, Russia, Sierra Leone, South Georgia & South Sandwich Islands, South Korea, St. Helena, St. Kitts & Nevis, St. Martin, St. Vincent & Grenadines, Sudan, Suriname, Tajikistan,  Tristan da Cunha, Turkmenistan, Turks & Caicos Islands, U.S. Outlying Islands, Uganda, Ukraine, Vanuatu, Venezuela, Yemen

If you have a registered account, you can log in and view your order history to see where it is.

Alternatively, there will be a unique link for your order in your order confirmation email to view the status of your order.

‘Processing’ means it is being picked and packed by our warehouse team ready for dispatch, and ‘Dispatched’ means the order has left our warehouse and is with the carrier, on its way to you!

View the Status of Your Order

For UK orders:

To track your order: For UK orders, visit the Royal Mail website or Evri website (Formerly Hermes) depending on which provider you selected at checkout.

For Europe tracked orders:

If your order is under £133 visit Landmark Global.
If your order is over £133, visit OCS Worldwide

For international orders: 

Visit the Landmark Global website.

Delivery times are counted as working days (Monday to Friday, excludes weekends and Bank Holidays) after the date of dispatch. 

During busy sale periods there may be a small delay in dispatch due to a higher volume of orders received.

In very rare cases, orders can sometimes get lost in the post.

For UK orders:

To track your order: For UK orders, visit the Royal Mail website or Evri Website (Formerly Hermes) depending on which provider you selected at checkout.

If your order has not arrived within these times, please contact us so we can investigate with UK Royal Mail or Evri (formerly Hermes). 

Lost parcel investigations must be made within 45 days from the date of dispatch, so you must report any non-receipt issues within this timeframe. After this time we are unable to assist.

For international orders: 

To track your order, visit the Landmark Global website.

For Europe tracked orders:
If your order is under £133 visit Landmark Global.
If your order is over £133, visit OCS Worldwide

If your order has not arrived within the delivery timeframe advised at checkout, please contact us so we can investigate with Landmark, Royal Mail, Evri or OCS.

We can class an international parcel as lost once 30 days have passed since the date of dispatch. Please report any non-receipt issues within this timeframe, as after this time we are unable to assist.

All orders are sent out from our warehouse here in the UK to destinations worldwide. When we ship goods outside of the UK, we have to declare their full value on the packaging.

For EU orders under £133, delivery duty and customs charges will be covered on your behalf. 
EU orders over £133 might be subject to duty and customs charges.

If you're ordering from a country outside of the UK & EU, you might have to pay extra duty or tax, depending on the customs rules in your destination country. Any incurred fees will depend on what you're buying and the overall value. Sometimes, you won't be required to pay anything extra at all, however the customs charge is set by the customs authorities in your country, and unfortunately we are unable to take responsibility for any charges your order may incur.

We request that you kindly refrain from asking us to state a lower value on your parcel as we are obligated to declare an accurate value of the goods to ensure we follow import rules. Also, if your parcel gets sent back to us because of unpaid customs charges, we may have to deduct some of your refund to cover the return postage and any additional fees that may apply to the package.

If you have any questions about customs charges, it's best to get in touch with your local customs authority before placing your order.

Please be advised that all shipping fees for orders to Canada exclude Customs Duties, COD and Local Taxes.

All of our orders are sent from our warehouse here in the UK. We offer a range of services including standard and express which can be seen above.

For UK orders:

All UK orders are sent out tracked post via UK Royal Mail or Evri as standard, so you can check the status of your delivery at any stage. 

Royal Mail or Evri can be selected when checking out.

For International orders:

Orders outside the UK are sent out via international provider Landmark Global.

We aim to dispatch all orders placed using a standard delivery service from our UK warehouse within 48 working hours (Monday to Friday, not including Bank Holidays) and we’ll send you an email to let you know your order is on its way. 

Orders placed before 12 midday Monday to Friday using a next day delivery service will be dispatched the same day, and this excludes orders placed on weekends and bank holidays. 

During busy sale periods there may be a small delay in dispatch due to a higher volume of orders received. 

If there are any problems with your order we will contact you by phone or email.

This depends on your chosen delivery method and the size of your parcel.

For UK orders:

For UK Royal Mail deliveries, the carrier may put the order through the letter box (if it fits!), leave it in a safe place, or take it to your local sorting office for pick up or redelivery. 

A "something for you" card should be left, but in the case where it is not, you should be able to claim your parcel with the tracking number and a form of ID.

For UK Evri (formerly Hermes) deliveries, the courier will attempt delivery on 3 separate days. Your parcel could also be redirected to a local parcel shop or neighbour. Please visit the Evri website (Formerly Hermes) for your available options.

For Europe tracked orders:

If your order is under £133 visit Landmark Global for tracking and re-delivery details.
If your order is over £133, visit OCS Worldwide for tracking and re-delivery details.

For international orders:

Please visit the Landmark Global website.

Undelivered orders:

If your parcel is undelivered/remains uncollected, it will be returned to our warehouse. Once received, your order will be refunded in line with our returns policy. Refunds on shipping charges are issued separately - please contact us if your parcel has been undelivered to arrange a refund.

Our warehouse is closed on UK Bank Holidays and UK Royal Mail / Evri (foremely Hermes) does not deliver on these days, so there may be a small delay with your order if it is placed over these periods. 

If you’re outside the UK, other public holidays in your country may also affect the delivery. 

For further details please check with your local postal service.

Due to the quick turnaround time of our orders, we are unable to make any changes to your order once it has been confirmed. 

Please double check that all details of your order are correct, including items, sizes and shipping address, before making payment. 

If you have any queries regarding your order, please contact our Customer Service team.

If you've received something that’s not quite right, please send a clear photograph, including the tags, to our Customer Service team on support@brastop.com or on Facebook Messenger so we can investigate with our product and warehouse teams.

In line with Trading Standards we can only accept faulty items within 6 months of purchase.

If you add Unlimited Delivery to your bag, a £7.95 Unlimited Delivery charge will be added to your order total on the initial order.

Once you are signed up to Unlimited Delivery, ensure you use the same email address for future orders.

Unless you are selecting Express Delivery, Saturday Delivery or Next Day delivery you won’t be charged for future deliveries over the 12-month period.

Unlimited UK Delivery orders are dispatched via Royal Mail Tracked Service or Evri (foremely Hermes)* and take 2-3 working days to arrive, with the option to select which service when placing your order.

Please be advised that orders placed using the unlimited delivery option will be dispatched using a Standard Delivery service, and not an Express, Next Day or Saturday Delivery service.

Tracking numbers are provided with all orders.

If you haven't already, you can create an optional account to track your orders, however you can also checkout as a guest with the same email and your Unlimited Delivery will apply.

*Evri is unavailable for Northern Ireland, Isle of Man, Isle of Wight, Guernsey and Jersey.

I can't see Unlimited Delivery when checking out  

If you have an existing Unlimited Delivery subscription and can't see "Unlimited Delivery" as an option at the checkout, ensure you are using the same email address as your initial order.

Also check that your Unlimited Delivery subscription has not expired

If unsure, contact our customer service team.

Cancelling your Unlimited Delivery subscription

We hope you love your Unlimited Delivery, however if you decide not to use the service within the 14 days after purchase and would like to cancel it, you can do so in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (UK) and we will refund the full £7.95.

If you've had Unlimited Delivery for more than 14 days, we are unable to offer you a refund, as per our terms and conditions below.

If unsure, contact our customer service team.

Renewing your Unlimited Delivery subscription

Your subscription to Unlimited Delivery will not renew automatically once the 12-month period is over. We will however send you a notification via email close to the time, reminding you that the service is due to expire soon.

At the end of your 12-month subscription period, the subscription will end and you will need to either purchase Unlimited Delivery again or pay for delivery services when checking out with us.

When you purchase Unlimited Delivery, your subscription is valid for a 12 month period from the date of purchase.

At present Unlimited Delivery is only available to customers residing in the United Kingdom.

There is no limit on how many times you can use your Unlimited Delivery over the 12 month subscription period.

At the end of your 12-month subscription period, the subscription will end and you will need to either purchase Unlimited Delivery again or pay for delivery services when checking out with us.

You can cancel your subscription within the first 14 days of ordering by contacting customer services. A full refund will given if you have not made any eligible purchases using Unlimited Delivery.

After 14 days, you can still cancel your subscription but we will be unable to refund in full.

You cannot transfer or exchange the subscription to Unlimited Delivery for any other purpose, amount, gift, items, vouchers, or other form of compensation.

Next Day Delivery, Express delivery and Saturday Delivery services are excluded from Brastop Unlimited Delivery service.

Brastop reserves the right to alter the delivery service valid in this promotion at any time. In this instance you will be offered the delivery service available at the time your order is placed.

Brastop reserves the right to accept or refuse subscription and to change any terms and conditions at our discretion. We will notify you of any significant changes to our terms and conditions.

We may decide to terminate your Brastop Unlimited Delivery account. In the unlikely event of this happening, you would be given a prorated refund based on the number of whole months remaining on your membership.

Whilst we endeavour to ensure our stated delivery timescales are met wherever possible, there may be occasions where our delivery service providers are unable to do so by reason of circumstances beyond their control, including without limitation extreme weather conditions, adverse traffic conditions, failure of vehicles, inability to access your property. By purchasing this subscription, you agree that we will not be liable where delivery is not received on the date you expected where the delay was due to an Event Beyond Reasonable Control.