Help & FAQs

Hello! We want to help you get quick answers.

Here are the top questions we get asked.

How do I return my items?

Our Returns Portal makes returning easier than ever.

Items must be unworn with the tags attached and in its original packaging.

OPEN RETURNS PORTAL

HOW DOES THE PORTAL WORK?

Using the returns portal is super simple, just log in with your order number and you’ll be given the option to return your items with ease.

To begin your return follow these steps:

  1. Open the Returns Portal
  2. Enter your Order Number and the Email address used on your order
  3. Select the item(s) you would like to return
  4. Select you would like to Return.
  5. Package your return in its original packaging.
  6. Download the QR code for use in any of our Drop Off Points shown from the portal.

Once we receive and verify your returned items you will be notified. If you do not hear from us within the allotted time, please email us on: support@brastop.com

For International customers, should the return shipping fee total more than the price of the item you’re returning, please get it touch with our customer service team via email or chat so that we can assist.

Where is my refund?

UK Customers:

Please check your receipt of posting for your returns tracking number.

You can track your return on the Royal Mail website or Evri Website (Formerly Hermes) depending on your chosen returns provider.

International Customers:

If you have opted for a tracked service, please check with your postal provider for the status of your return

Return Processing Times:

Returns sent using our returns portal can take up to 3-5 working days to be processed from receipt back to our warehouse.

Any items sent independently of our returns portal with a carrier of your choice may take up to 14 working days to be processed. We ask if you would kindly contact us at support@brastop.com to share your postage receipt with tracking reference if sending with a carrier of your choice.

Refund Processing Times:

Once a refund has been processed back to your original payment method it may take up to 3-5 working days to show on your statement, depending on your card provider’s processing times.

If you have paid by Clearpay or Klarna you should receive confirmation from them that a refund has been received and they will update your account or any payments plan arranged with them accordingly.

If you paid via PayPal you should receive an email from them to confirm that a refund has been issued. Please note that this will either be to your bank, credit card or PayPal balance depending on the original payment source selected on your PayPal account. These funds should show back to your payment source within 3-5 working days.

Where is my order?

Delivery times are counted as working days (Monday to Friday, excludes weekends and Bank Holidays) after the date of dispatch. 

During busy sale periods there may be a small delay in dispatch due to a higher volume of orders received.

In very rare cases, orders can sometimes get lost in the post.

For UK orders:

To track your order: For UK orders, visit the Royal Mail website or Evri Website (Formerly Hermes) depending on which provider you selected at checkout.

If your order has not arrived within these times, please contact us so we can investigate with UK Royal Mail or Evri (formerly Hermes). 

Lost parcel investigations must be made within 45 days from the date of dispatch, so you must report any non-receipt issues within this timeframe. After this time we are unable to assist.

For international orders: 

To track your order, visit the Landmark Global website.

For Europe tracked orders:
If your order is under £133 visit Landmark Global.
If your order is over £133, visit OCS Worldwide

If your order has not arrived within the delivery timeframe advised at checkout, please contact us so we can investigate with Landmark, Evri or OCS.

We can class an international parcel as lost once 30 days have passed since the date of dispatch. Please report any non-receipt issues within this timeframe, as after this time we are unable to assist.

I need help with bra sizing and fit

We’re experts on bra fitting here at Brastop, and if you’re not sure of your size or the fit of a bra we’re only too happy to help!

Take our BRAND NEW bra fit quiz to find your perfect size, no tape measure required!

Visit our Bra Fitting Guide for advice on getting the perfect fit, bra fitting tips and our bra size charts.

You can also contact our customer service team on support@brastop.com for any advice on sizing and fitting.

Applying Gift Cards, Discount Codes & Vouchers

This can be found when at the checkout stage after your shopping bag. 

Enter the code in the box and click "Apply". This will update your shopping bag total and you can then proceed to payment.

The box looks like this:

Only one discount code will be valid on each order, including orders containing free matching items for which further discount codes will not apply.

If you have tried to add a code to your order and the discount isn't applying, please ensure there aren't any additional spaces or invalid characters in the code and that the promotion has not expired. 

Please also ensure that the code is valid for the current website as our offers can vary by region.

If you are still experiencing issues with your code, please contact us via live chat or email.

Other FAQs by category

Where is my order?

Delivery times are counted as working days (Monday to Friday, excludes weekends and Bank Holidays) after the date of dispatch. 

During busy sale periods there may be a small delay in dispatch due to a higher volume of orders received.

In very rare cases, orders can sometimes get lost in the post.

For UK orders:

To track your order: For UK orders, visit the Royal Mail website or Evri Website (Formerly Hermes) depending on which provider you selected at checkout.

If your order has not arrived within these times, please contact us so we can investigate with UK Royal Mail or Evri (formerly Hermes). 

Lost parcel investigations must be made within 45 days from the date of dispatch, so you must report any non-receipt issues within this timeframe. After this time we are unable to assist.

For international orders: 

To track your order, visit the Landmark Global website.

For Europe tracked orders:
If your order is under £133 visit Landmark Global.
If your order is over £133, visit OCS Worldwide

If your order has not arrived within the delivery timeframe advised at checkout, please contact us so we can investigate with Landmark, Evri or OCS.

We can class an international parcel as lost once 30 days have passed since the date of dispatch. Please report any non-receipt issues within this timeframe, as after this time we are unable to assist.

Can I make changes to my order?

Due to the quick turnaround time of our orders, we are unable to make any changes to your order once it has been confirmed. 

Please double check that all details of your order are correct, including items, sizes and shipping address, before making payment. 

If you have any queries regarding your order, please contact our Customer Service team.

What countries do you ship to?

We deliver to customers around the globe quickly, securely and at competitive prices.

If your country is not on the following list, please contact us to see if we can deliver to your region.

  • Åland Islands
  • Albania
  • Algeria
  • Andorra
  • Antigua & Barbuda
  • Argentina
  • Armenia
  • Aruba
  • Australia
  • Austria
  • Azerbaijan
  • Bahamas
  • Bangladesh
  • Barbados
  • Belgium
  • Benin
  • Bhutan
  • Bosnia & Herzegovina
  • Botswana
  • British Indian Ocean Territory
  • Bulgaria
  • Burkina Faso
  • Burundi
  • Cambodia
  • Cameroon
  • Canada
  • Cape Verde
  • Caribbean Netherlands
  • Cayman Islands
  • Chad
  • Chile
  • China
  • Christmas Island
  • Cocos (Keeling) Islands
  • Colombia
  • Comoros
  • Congo - Brazzaville
  • Congo - Kinshasa
  • Cook Islands
  • Costa Rica
  • Côte d’Ivoire
  • Croatia
  • Curaçao
  • Cyprus
  • Czechia
  • Denmark
  • Djibouti
  • Dominican Republic
  • Ecuador
  • Egypt
  • El Salvador
  • Equatorial Guinea
  • Estonia
  • Eswatini
  • Ethiopia
  • Faroe Islands
  • Finland
  • France
  • French Guiana
  • French Southern Territories
  • Gabon
  • Georgia
  • Germany
  • Gibraltar
  • Greece
  • Greenland
  • Grenada
  • Guatemala
  • Guernsey
  • Guinea
  • Guinea-Bissau
  • Hong Kong SAR
  • Hungary
  • Iceland
  • India
  • Indonesia
  • Iraq
  • Ireland
  • Isle of Man
  • Italy
  • Jamaica
  • Japan
  • Jersey
  • Jordan
  • Kazakhstan
  • Kenya
  • Kosovo
  • Kuwait
  • Kyrgyzstan
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Macao SAR
  • Madagascar
  • Malawi
  • Malaysia
  • Maldives
  • Mali
  • Malta
  • Mauritania
  • Mayotte
  • Mexico
  • Moldova
  • Monaco
  • Montenegro
  • Montserrat
  • Morocco
  • Mozambique
  • Myanmar (Burma)
  • Namibia
  • Nauru
  • Nepal
  • Netherlands
  • New Caledonia
  • New Zealand
  • Nicaragua
  • Nigeria
  • Niue
  • Norfolk Island
  • North Macedonia
  • Norway
  • Oman
  • Pakistan
  • Panama
  • Paraguay
  • Peru
  • Philippines
  • Pitcairn Islands
  • Poland
  • Portugal
  • Qatar
  • Romania
  • Rwanda
  • Samoa
  • San Marino
  • São Tomé & Príncipe
  • Saudi Arabia
  • Senegal
  • Serbia
  • Seychelles
  • Singapore
  • Sint Maarten
  • Slovakia
  • Slovenia
  • Solomon Islands
  • Somalia
  • South Africa
  • South Sudan
  • Spain
  • Sri Lanka
  • St. Barthélemy
  • St. Lucia
  • St. Pierre & Miquelon
  • Svalbard & Jan Mayen
  • Sweden
  • Switzerland
  • Taiwan
  • Tanzania
  • Thailand
  • Timor-Leste
  • Togo
  • Tokelau
  • Tonga
  • Trinidad & Tobago
  • Tunisia
  • Turkey
  • Tuvalu
  • United Arab Emirates
  • United Kingdom
  • Uruguay
  • Uzbekistan
  • Vatican City
  • Venezuela
  • Vietnam
  • Wallis & Futuna
  • Western Sahara
  • Yemen
  • Zambia
  • Zimbabwe

To ship to the United States, please shop on our US website.

We are temporarily unable to ship to: Afghanistan, Angola, Anguilla, Ascension Island, Bahrain, Belarus, Belize, Bermuda, Bolivia, Brazil, British Virgin Islands, Brunei, Central African Republic, Cuba, Dominica, Eritrea, Falkland Islands, Fiji, French Polynesia, Gambia, Ghana, Guadeloupe, Guyana, Haiti, Honduras, Iran, Israel, Kiribati, Lao, Laos, Lesotho, Liberia, Libya, Martinique, Mauritius, Mongolia, Niger, Papua New Guinea, Palestine, Réunion, Russia, Sierra Leone, South Georgia & South Sandwich Islands, South Korea, St. Helena, St. Kitts & Nevis, St. Martin, St. Vincent & Grenadines, Sudan, Suriname, Tajikistan,  Tristan da Cunha, Turkmenistan, Turks & Caicos Islands, U.S. Outlying Islands, Uganda, Ukraine, Vanuatu, Venezuela, Yemen

For more information on Delivery, please click here

How do I return my items?

Our Returns Portal makes returning easier than ever.

Items must be unworn with the tags attached and in its original packaging.

OPEN RETURNS PORTAL

HOW DOES THE PORTAL WORK?

Using the returns portal is super simple, just log in with your order number and you’ll be given the option to return your items with ease.

To begin your return follow these steps:

  1. Open the Returns Portal
  2. Enter your Order Number and the Email address used on your order
  3. Select the item(s) you would like to return
  4. Select you would like to Return.
  5. Package your return in its original packaging.
  6. Download the QR code for use in any of our Drop Off Points shown from the portal.

Once we receive and verify your returned items you will be notified. If you do not hear from us within the allotted time, please email us on: support@brastop.com

For International customers, should the return shipping fee total more than the price of the item you’re returning, please get it touch with our customer service team via email or chat so that we can assist.

Where is my refund?

UK Customers:

Please check your receipt of posting for your returns tracking number.

You can track your return on the Royal Mail website or Evri Website (Formerly Hermes) depending on your chosen returns provider.

International Customers:

If you have opted for a tracked service, please check with your postal provider for the status of your return

Return Processing Times:

Returns sent using our returns portal can take up to 3-5 working days to be processed from receipt back to our warehouse.

Any items sent independently of our returns portal with a carrier of your choice may take up to 14 working days to be processed. We ask if you would kindly contact us at support@brastop.com to share your postage receipt with tracking reference if sending with a carrier of your choice.

Refund Processing Times:

Once a refund has been processed back to your original payment method it may take up to 3-5 working days to show on your statement, depending on your card provider’s processing times.

If you have paid by Clearpay or Klarna you should receive confirmation from them that a refund has been received and they will update your account or any payments plan arranged with them accordingly.

If you paid via PayPal you should receive an email from them to confirm that a refund has been issued. Please note that this will either be to your bank, credit card or PayPal balance depending on the original payment source selected on your PayPal account. These funds should show back to your payment source within 3-5 working days.

Do you offer exchanges?

Unfortunately, we don’t offer exchanges however we have a 90 days returns policy and items can be returned for a refund if not suitable.

I have not received my QR Code/Return Label

If you haven't received this email containing these details and have already reviewed your Spam/Junk folder, please reach out to our Customer Service Team at support@brastop.com or through Live Chat, and they'll assist you promptly!

My order number is not recognised! 

We apologise for the inconvenience! When initiating a return, please ensure you enter the order number exactly as it appears in the order confirmation email (e.g., BS-123456-UK), along with the same email address used to place the order. If you've followed these instructions to login to our Returns Portal and are encountering difficulties, kindly reach out to our Customer Service team via email or via Live Chat, and they'll be happy to assist you!  

For more information on returns, please click here

I need help with bra sizing and fit

We’re experts on bra fitting here at Brastop, and if you’re not sure of your size or the fit of a bra we’re only too happy to help!

Take our BRAND NEW bra fit quiz to find your perfect size, no tape measure required!

Visit our Bra Fitting Guide for advice on getting the perfect fit, bra fitting tips and our bra size charts.

You can also contact our customer service team on support@brastop.com for any advice on sizing and fitting.

For more information on bra fitting, please click here

What payment methods do you accept?

visa master american_express paypal apple payments  Shopify Payments  google payments  Klarna Clearpay

We currently accept all major credit and debit cards (Visa, MasterCard, Maestro, American Express, Discover, Diner's Club). 

Express Payment

Express payment is also available with Shop Pay, PayPal, Google Pay, Amazon Pay and Apple Pay.

Buy Now, Pay Later

UK customers are able to split payments into 3/4 equal amounts using Klarna, Clearpay or PayPal at the checkout.

Paying with Shop Pay

Shop Pay is a secure wallet that helps you check out faster by automatically filling in your saved email, payment and shipping details. 

You can save your addresses and up to 10 credit/debit cards with Shop Pay for use on all websites that support Shop Pay for quick and secure orders.

To use Shop Pay, click on Shop Pay on step 2 of the checkout. If you have an existing account, Shopify will send a secure password to your phone via SMS/text.

Once you have logged into Shop Pay, you can complete your order using pre-existing saved details or amend your details before confirming and placing your order.

Paying with Apple Pay

For a quick and secure checkout experience, we accept Apple Pay! Apple Pay is supported on all iPhone, iPad and Mac models that have Face ID/Touch ID. You can pay with Apple Pay using a Visa, MasterCard or American Express card when using Safari as your browser. 

If Apple Pay is available for your device/browser, you will see this payment option at Step 2 of the checkout. 

If you have a gift voucher / discount code, ensure that you have applied any discounts prior to clicking on Apple Pay. 

Once you have reviewed your order details on the Apple Pay screen, you can complete your order using touch ID or by entering your passcode.

Paying with Google Pay

For a quick and secure checkout experience, we accept Google Pay for those shopping using Google Chrome.

If Google Pay is available for your device/browser, you will see this payment option at Step 2 of the checkout. 

If you have a gift voucher / discount code, ensure that you have applied any discounts prior to clicking on Google Pay. 

Once you have reviewed your order details on the Google Pay screen, you can complete your order using touch ID or by entering your passcode.

Paying with Klarna - Buy Now, Pay Later

Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply.

Klarna is available for customers in the UK.

Klarna lends you a fixed amount of credit so you can pay for your purchase over 3 instalments (paid monthly) or a a single instalment in 30 days.

Minimum spend of £35 applies. Instalment shown above does not include shipping charges. To check your eligibility, Klarna will perform a soft search with a credit reference agency.

You must be 18+ and a permament UK resident (excluding Channel Islands). Late payments may result in Klarna passing your details to a debt collection agency.

How do I pay with Klarna?

If eligible, Klarna will appear as a payment method at the checkout.

If you don’t have a Klarna account already, you can sign-up whilst placing an order.

The amount you can spend with Klarna will depend on your account status/limits, and the result of a soft search with credit reference agencies. This will not impact your credit file.

You will then be redirected to the Klarna website to confirm and place your order.

From 1st June 2022, Klarna will report purchases made through Klarna to credit reference agencies on on time, late and unpaid payments. Use of Klarna and any missed payments may affect your ability to obtain credit from Klarna and other lenders.

How does pay in 3 instalments work?

Splitting your order into 3 payments is available on orders over £35.

Klarna will split the cost of your order into three equal instalments, due monthly.

The dates and amounts due are confirmed in an email from Klarna after placing your order.

The first instalment is taken when you place your order, with subsequent instalments automatically taken – using the same payment method each month.

You'll receive a reminder from Klarna before each instalment is debited. Early payment is possible too, by logging into your Klarna account and via the app.

How does pay in 30 days work?

Klarna customers can also choose to pay in 30 days without any interest or fees.

Once your order has been confirmed, Klarna will confirm the payment date for your order on the Klarna website or app.

Refunds and Returns

If return your order and the full amount is refunded, any upcoming payments from Klarna will be cancelled.

Klarna will then refund any payments already made onto your payment card. For partial returns, Klarna will calculate the refund amount owed and this will be refunded onto the card used. For more information on returns, please see the Klarna returns page.

To check the status of a returned item, please check the Royal Mail website using your returns tracking number or contact customer service.

Payment queries / late payments

Klarna is a form of credit, so carefully consider whether the purchase is affordable and how you will make repayments. Use of this and any missed payments may affect your ability to obtain credit from lenders.

If you have any questions on your payment schedule, refunds or are unable to pay an instalment, please visit the Klarna payments FAQ and contact the Klarna support team for help.

Klarna may also share information about your missed payments with credit reference agencies. This means you may find it difficult or more expensive to use Klarna or other lenders' credit products in the future. This applies to all Klarna orders from 1st June 2022.

Paying with Clearpay - Buy Now, Pay Later

What is Clearpay?

Clearpay is a payment service that lends you a fixed amount of credit to make purchases instantly and then pay for them in 4 automatic instalments, made every 2 weeks, without any interest (late fees apply). 

Please use Clearpay responsibly.

The service is provided by Clearpay Finance Ltd. Clearpay Plans are not regulated by the Financial Conduct Authority.

Who can use Clearpay?

Clearpay is only available to permanent UK residents aged 18+ (excluding Channel Islands) with a UK billing address.

Customers with international billing addresses will not be able to use Clearpay or create a Clearpay account.

Other eligibility criteria apply. See Clearpay Terms of Service for further details.

How do I use Clearpay?

If eligible, choose the Clearpay payment method at checkout . You will be directed to the Clearpay website to register and provide payment details (Visa, Mastercard or Amex).

If you've used Clearpay before, just log in to your Clearpay account. If you don’t have a Clearpay account already, you can sign-up whilst placing an order.

You will then be redirected to the Clearpay portal to confirm and place your order

How does the Clearpay payment schedule work?

Clearpay will split the total value of your order into 4 instalments payable every fortnight.

The exact amounts and dates will be displayed for you to agree to before you confirm your purchase.

If you would like to make additional unscheduled payments before they are due, you may log into your Clearpay account to make your payments early. Clearpay will then adjust the amount owed accordingly.

You can log in to your Clearpay account anytime to view your payment schedule or make a payment before the next due date.

What if I can't pay a Clearpay instalment?

If you cannot make a payment, please contact Clearpay here.

As soon as you miss a payment, Clearpay will immediately stop you from making any further purchases with Clearpay.

Clearpay will give you until 11pm on the following day to make your repayment and then you will incur a late fee if you are still not able to make the payment by then. 

This will be an initial £6 and a further fee of £6 if the missed payment is not made within 7 days. If your order is less than £24, the total late fee will be £6. If your order is £24 or over, total late fees will not exceed 25% of the total order or £24, whichever is less.

Clearpay debt may be passed to a debt collection agency and this may affect your ability to use Clearpay in future. 

We encourage you to use Clearpay responsibly. 

Please see Clearpay Terms of Service for further details.

When will my items be delivered if I use Clearpay?

Clearpay orders are delivered within our standard delivery timeframes

Is there a limit to how much I can spend on a single Clearpay transaction?

Yes, your order value including shipping must be between £5 and £1000 to use Clearpay. 

Your maximum order value may be lower depending on factors such as being a new customer or your payment history.

Can I use another form of payment with Clearpay?

Yes, you may also use a gift card or a promotional code with Clearpay to pay for your purchase.

How do I return or exchange an item purchased with Clearpay?

Items purchased with Clearpay follow our standard return process and returns policy.

Please note, refunds for Clearpay purchases will be refunded to your Clearpay account.
We cannot provide an exchange or cash refund.

When the refund is processed, any upcoming payments you have to Clearpay will be cancelled and any payments you have already made will be refunded back to the card you paid with. 

Please note that until the we have confirmed the receipt of any return goods, you will be liable to continue to make your payments to Clearpay.

You can view the details by logging in to your Clearpay account.

Where can I find out more about Clearpay?

Visit the Clearpay website here for a comprehensive list of FAQs, Clearpay Terms of Service here, and Privacy Policy here.

Paying with PayPal Pay in 3 - Buy Now, Pay Later

PayPal Pay in 3 is available for UK customers using PayPal.

PayPal lends you a fixed amount of credit so you can pay for your purchase over 3 instalments, due every two weeks.

Instalment shown above does not include shipping charges. To check your eligibility, PayPal may perform a soft search with a credit reference agency.

You must be 18+ and a permanent UK resident (excluding Channel Islands). Late payments may result in PayPal passing your details to a collections team.

If eligible, the option to Pay in 3 will appear once you login to PayPal at the checkout.

PayPal will check your credit worthiness before your order is confirmed so your application to use PayPal Pay in 3 may not be approved.

After placing your order, you can see details of your balance by logging into your PayPal account. PayPal will also email you a reminder by email or text ahead of your next payment. 

Payment queries / late payments

PayPal Pay in 3 is a form of credit, so carefully consider whether the purchase is affordable and how you will make repayments. Use of this and any missed payments may affect your ability to obtain credit from lenders.

For further details and questions on an existing PayPal Pay in 3 order, please contact PayPal support.

Do you offer Gift Cards?

Yes, we certainly do! Gift Cards can be purchased here

How do I use a gift card?

Shop as normal - adding the items you want to your shopping bag. 

At the checkout, enter the gift card code in the gift card box to use your gift card. You will see the gift card applied just above the subtotal of your order.

Gift cards are valid for up to a year from the date the gift card was issued.

Do I need to use my entire gift card in one go?

You can use as much or as little as you want. If your order total is less than the value of your gift card, you’ll be able to use the remaining balance for up to a year from the date the gift card was issued. 

If your order total is more than the gift card value, you can pay the difference with PayPal or credit/debit card.

My Gift Card is not working! 

If you currently have a gift card that isn't working, please drop us an email at support@brastop.com and we will get back you as soon as possible.

Where can I use Gift Cards?  

Kindly note, that all Gift Cards acquired must be utilised exclusively on the designated website of purchase. Unfortunately, they are not applicable on alternate site versions, and they are non-refundable and non-transferable.

Do you offer Student Discount?

Yes, we offer student discounts online at Brastop in conjunction with Student Beans. The student discount is only available for customers who have signed up through Student Beans. 

The discount is 11% off all items, excluding delivery and gift cards. Normal delivery charges will apply.

Student discount should be redeemed by entering your unique code generated by Student Beans into the coupon code field in the shopping bag page.

Student Discounts

Applying Gift Cards, Discount Codes & Vouchers

This can be found when at the checkout stage after your shopping bag. 

Enter the code in the box and click "Apply". This will update your shopping bag total and you can then proceed to payment.

The box looks like this:

Only one discount code will be valid on each order, including orders containing free matching items for which further discount codes will not apply.

If you have tried to add a code to your order and the discount isn't applying, please ensure there aren't any additional spaces or invalid characters in the code and that the promotion has not expired. 

Please also ensure that the code is valid for the current website as our offers can vary by region.

If you are still experiencing issues with your code, please contact us via live chat or email.

Can I order multiple sizes to try?

Yes! We understand that each bra can fit differently, and you might need to try a few sizes before finding the perfect fit. Many customers purchase multiple sizes and then return the ones that don’t fit correctly. Please ensure that you keep all original tags and labels on the products so we can process your return.

Can I make changes to my order?

Due to the quick turnaround time of our orders, we are unable to make any changes to your order once it has been confirmed. 

Please double check that all details of your order are correct, including items, sizes and shipping address, before making payment. 

If you have any queries regarding your order, please contact our Customer Service team.

What happens if part of my order is out of stock?

We aim for complete accuracy in our stock inventory. If an item becomes unavailable, we'll promptly remove it from your order and issue a full refund. In cases where you're purchasing a set and the bra is available while the matching knickers are not, we'll send out the bra and refund the knickers. Conversely, if the bra is unavailable while the knickers are in stock, the entire set will be refunded. 

For orders including matching items from the Scantilly or Swimwear range, any unavailable matching items will be refunded alongside the main item. You'll receive an email detailing the changes to your order. Be assured, we're dedicated to keeping you informed via email throughout the process.

I have an issue with the items received

If you've received something that’s not quite right, please get in touch with our Customer Service Team to kindly share clear photos featuring the front of the item, its internal fabric tag & the fault. Plus, please let us know how the item has been washed and dried. 

The best way to contact our Customer Service team is at support@brastop.com or connect with us via our Live Chat. This will enable us to conduct a thorough investigation with our product and warehouse teams.

Please note that, in accordance with Trading Standards, we can only accept faulty items within 6 months of purchase.

Contact Us

Need more information?

Please get in touch.

To allow our team to celebrate the Spring Bank Holiday, our Live Chat and Phones will be unavailable on Monday 27th May. You can still reach out to us via email or our ChatBot and we'll be more than happy to assist you as soon as we return. Thanks for your understanding and we'll catch up with you soon!

Opening Hours: Mon - Fri, 8am - 6pm BST
(Excluding UK Bank Holidays)