How do I return my items?
Our Returns Portal makes returning easier than ever.
Items must be unworn with the tags attached and in its original packaging within 90 days.
UK orders:
International Orders:
Rest of world orders placed on or after 6th May 2025:
Please note: Your return must be processed through the Global-e Returns Portal.
Rest of world orders placed before 6th May 2025:
HOW DOES THE PORTAL WORK?
Using the returns portal is super simple, just log in with your order number and you’ll be given the option to return your items with ease.
To begin your return, follow these steps:
- Open the Returns Portal
- Enter your Order Number and the Email address used on your order
- Select the item(s) you would like to return
- Select you would like to Return.
- Package your return in its original packaging.
- Download the QR code or printable label for use in any of our Drop Off Points shown from the portal.
Please obtain and keep a Proof of Postage receipt with the tracking reference and/or returns address printed on it when sending goods back to us. This can be obtained from your return carrier at the time of posting the order.
Once we receive and verify your returned items you will be notified.
Returns sent using our returns portal can take up to 3-5 working days to be processed from receipt back to our warehouse.
If you do not hear from us within the allotted time, please email us on support@brastop.com
Where is my refund?
Return Processing Times:
Returns sent using our returns portal can take up to 3-5 working days to be processed from receipt back to our warehouse.
Any items sent independently of our returns portal with a carrier of your choice may take up to 14 working days to be processed. We ask if you would kindly contact us at support@brastop.com to share your postage receipt with tracking reference if sending with a carrier of your choice.
If you’ve used a carrier of your choice and haven’t received your refund within 14 working days of receipt at our warehouse, please let us know by reaching out via email or chat, and we'll be happy to follow up on this for you.
Refund Processing Times:
All refunds are issued as soon as we process your returned items.
Once a refund has been processed back to your original payment method it may take up to 3-5 working days to show on your statement, depending on your card provider’s processing times.
If you have paid by Clearpay or Klarna you should receive confirmation from them that a refund has been received and they will update your account or any payments plan arranged with them accordingly.
If you paid via PayPal you should receive an email from them to confirm that a refund has been issued. Please note that this will either be to your bank, credit card or PayPal balance depending on the original payment source selected on your PayPal account. These funds should show back to your payment source within 3-5 working days.
Where is my order?
Our dispatch timeframe is usually within 48 working hours.
During busy sale periods there may be a small delay in dispatch due to a higher volume of orders received.
Delivery times are counted as working days (Monday to Friday, excludes weekends and Bank Holidays) after the date of dispatch.
Please refer to the delivery times above or at checkout for your chosen service.
In very rare cases, orders can sometimes get lost in the post.
UK orders:
To track your order, visit the Royal Mail website or Evri Website depending on which provider you selected at checkout.
If your order has not arrived within the delivery timeframe advised at checkout, please contact us so we can investigate with UK Royal Mail or Evri.
Lost parcels
A parcel is classed as lost 10 days after dispatch. Please report any non-receipt issues within 28 days of dispatch, as after this time we are unable to assist.
International Orders:
Rest of world orders placed on or after 6th May 2025:
To track your order, visit the Global-e website.
For any delivery enquiries, or if your order has not arrived within the delivery timeframe advised at checkout, please contact Global-e via the support page.
EU orders placed before 6th May 2025:
If your order is under £133 visit Landmark Global.
If your order is over £133, visit OCS Worldwide
Rest of world orders placed before 6th May 2025:
Visit the Landmark Global website.
If your order has not arrived within the delivery timeframe advised at checkout, please contact us so we can investigate with Landmark, Royal Mail, Evri, OCS.
Lost orders
A parcel is classed as lost 14 days after dispatch. Please report any non-receipt issues within 30 days of dispatch, as after this time we are unable to assist.
I need help with bra sizing and fit
We’re experts on bra fitting here at Brastop, and if you’re not sure of your size or the fit of a bra we’re only too happy to help!
Take our BRAND NEW bra fit quiz to find your perfect size, no tape measure required!
Visit our Bra Fitting Guide for advice on getting the perfect fit, bra fitting tips and our bra size charts.
You can also contact our customer service team on support@brastop.com for any advice on sizing and fitting.
Applying Gift Cards, Discount Codes & Vouchers
This can be found when at the checkout stage after your shopping bag.
Enter the code in the box and click "Apply". This will update your shopping bag total and you can then proceed to payment.
The box looks like this:
Only one discount code will be valid on each order, including orders containing free matching items for which further discount codes will not apply.
If you have tried to add a code to your order and the discount isn't applying, please ensure there aren't any additional spaces or invalid characters in the code and that the promotion has not expired.
Please also ensure that the code is valid for the current website as our offers can vary by region.
If you are still experiencing issues with your code, please contact us via live chat or email.