How do I return my items?
Step 1 - Complete the Enclosed Returns Form
Complete the enclosed returns form for the items you wish to return.
If you can include the reason for returning, that’s great, as it helps us to improve.
Step 2 - Package your return items up nice and secure
They should be unworn with the tags attached and if the item came packaged, please include the original packaging too.
All UK orders include a FREE Returns label so place this on the front of your package.
International customers:
Mark the front of your package clearly with the Brastop returns address:
Brastop Returns
Torque WO1 Building,
Wortley Moor Road,
Leeds
LS12 4JH
United Kingdom
Step 3 - Send your returns package
In the unlikely event that your items get lost in the post, please ask for a certificate/receipt of posting when you drop-off your returns package or a collection card if opting for a collection.
UK customers:
If using a Royal Mail free returns label, you can send your return to us at a local Post Office or Customer Service Point. Find your local drop-off point
Once your return is on the way, you can track your return on the Royal Mail website or Evri website depending on your chosen returns provider.
For international customers: Please note the certificate of posting would have a tracking number if you opted for a tracked service.
Step 4 - Your Refund is issued
Once we receive your items, your return will be processed, via the original payment method, as quickly as possible.
Returns may take up to 14 working days to be processed.
Once your return has been processed, please allow up to 5 working days for a refund to appear in your account.
Where is my refund?
UK Customers:
Please check your receipt of posting for your returns tracking number.
You can track your return on the Royal Mail website or Evri Website (Formerly Hermes) depending on your chosen returns provider.
International Customers:
If you have opted for a tracked service, please check with your postal provider for the status of your return
Return Processing Times:
Returns may take up to 14 working days to be processed.
Refund Processing Times:
All refunds are issued as soon as we process your returned items.
If you paid via PayPal you should receive an email from them to confirm that a refund has been issued, and this typically shows up in your PayPal account within a few hours.
If you paid by card, it can take up to 3-5 business days to show up on your statement, depending on your card provider.
Where is my order?
Delivery times are counted as working days (Monday to Friday, excludes weekends and Bank Holidays) from the date of dispatch.
During busy sale periods there may be a small delay in dispatch due to a higher volume of orders received.
In very rare cases, orders can sometimes get lost in the post.
For UK orders:
To track your order: For UK orders, visit the Royal Mail website or Evri Website (Formerly Hermes) depending on which provider you selected at checkout.
If your order has not arrived within these times, please contact us so we can investigate with UK Royal Mail or Evri (formerly Hermes).
Lost parcel investigations must be made within 45 days from the date of dispatch, so you must report any non-receipt issues within this timeframe. After this time we are unable to assist.
For international orders:
To track your order, visit the Landmark Global website.
For Europe tracked orders:
If your order is under £133 visit Landmark Global.
If your order is over £133, visit OCS Worldwide
For Europe tracked orders placed before 1st January 2023, visit the Evri website (Formerly Hermes).
If your order has not arrived within the delivery timeframe advised at checkout, please contact us so we can investigate with Landmark, Evri or OCS.
We can class an international parcel as lost once 60 days have passed since the date of despatch. Please report any non-receipt issues within this timeframe, as after this time we are unable to assist.
I need help with bra sizing and fit
We’re experts on bra fitting here at Brastop, and if you’re not sure of your size or the fit of a bra we’re only too happy to help!
Take our BRAND NEW bra fit quiz to find your perfect size, no tape measure required!
Visit our Bra Fitting Guide for advice on getting the perfect fit, bra fitting tips and our bra size charts.
You can also contact our customer service team on support@brastop.com for any advice on sizing and fitting.
Applying Coupon Codes
The coupon code box can be found when at the checkout stage after your shopping bag.
Enter the coupon code in the box and click "Apply". This will update your shopping bag total and you can then proceed to payment
The coupon code box looks like this:
If you have already applied a coupon code to your order and are trying to add another, please note that only a single code can be used per order!
If you have tried to add a coupon code to your order and the discount isn't applying, please ensure there aren't any additional spaces or invalid characters in the code and that the promotion has not expired.
Please also ensure that the code is valid for the current website as our offers can vary by region.
If you have already applied a coupon code to your order and are trying to add another, please note that only a single code can be used per order.
If you are still experiencing issues with your coupon code, please contact us via live chat or email.
