Our dispatch timeframe is usually within 48 working hours.  

During busy sale periods there may be a small delay in dispatch due to a higher volume of orders received. 

Delivery times are counted as working days (Monday to Friday, excludes weekends and Bank Holidays) after the date of dispatch.  

Please refer to the delivery times above or at checkout for your chosen service.

In very rare cases, orders can sometimes get lost in the post. 

UK orders: 

To track your order, visit the Royal Mail website or Evri Website depending on which provider you selected at checkout. 

If your order has not arrived within the delivery timeframe advised at checkout, please contact us so we can investigate with UK Royal Mail or Evri.  

Lost parcels 

A parcel is classed as lost 10 days after dispatch. Please report any non-receipt issues within 28 days of dispatch, as after this time we are unable to assist. 

International Orders: 

Rest of world orders placed on or after 6th May 2025: 

To track your order, visit the Global-e website.  

For any delivery enquiries, or if your order has not arrived within the delivery timeframe advised at checkout, please contact Global-e via the support page. 

EU orders placed before 6th May 2025: 

If your order is under £133 visit Landmark Global.

If your order is over £133, visit OCS Worldwide 

Rest of world orders placed before 6th May 2025: 

Visit the Landmark Global website. 

If your order has not arrived within the delivery timeframe advised at checkout, please contact us so we can investigate with Landmark, Royal Mail, Evri, OCS. 

Lost orders 

A parcel is classed as lost 14 days after dispatch. Please report any non-receipt issues within 30 days of dispatch, as after this time we are unable to assist.

Due to the quick turnaround time of our orders, we are unable to make any changes to your order once it has been confirmed. 

Please double check that all details of your order are correct, including items, sizes and shipping address, before making payment. 

If you have any queries regarding your order, please contact our Customer Service team.

We deliver to customers around the globe quickly, securely and at competitive prices.

If your country is not on the following list, please contact us to see if we can deliver to your region.

• Albania
• Algeria
• American Samoa
• Andorra
• Angola
• Anguilla
• Antigua and Barbuda
• Argentina
• Armenia
• Aruba
• Australia
• Austria
• Azerbaijan
• Bahamas
• Bahrain
• Bangladesh
• Barbados
• Belgium
• Belize
• Benin
• Bermuda
• Bhutan
• Bolivia
• Bosnia and Herzegovina
• Botswana
• Brazil
• British Virgin Islands
• Brunei Darussalam
• Bulgaria
• Burkina Faso
• Burundi
• Cambodia
• Cameroon
• Canada
• Cape Verde
• Cayman Islands
• Chad
• Chile
• China
• Colombia
• Comoros
• Congo
• Cook Islands
• Costa Rica
• Cote D'Ivoire (Ivory Coast)
• Croatia
• Curacao
• Cyprus
• Czech Republic
• Denmark
• Djibouti
• Dominica
• Dominican Republic
• East Timor
• Ecuador
• Egypt
• El Salvador
• Equatorial Guinea
• Estonia
• Ethiopia
• Falkland Islands
• Faroe Islands
• Fiji
• Finland
• France
• French Guiana
• French Polynesia
• Gabon
• Gambia
• Georgia
• Germany
• Ghana
• Gibraltar
• Greece
• Greenland
• Grenada
• Guadeloupe
• Guam
• Guatemala
• Guinea
• Guinea-Bissau
• Guyana
• Haiti
• Honduras
• Hong Kong
• Hungary
• Iceland
• India
• Indonesia
• Ireland (Republic of)
• Israel
• Italy
• Jamaica
• Japan
• Jordan
• Kazakhstan
• Kenya
• Kiribati
• Korea (South)
• Kuwait
• Kyrgyzstan
• Laos
• Latvia
• Lebanon
• Lesotho
• Liberia
• Liechtenstein
• Lithuania
• Luxembourg
• Macau
• Madagascar
• Malawi
• Malaysia
• Maldives
• Malta
• Marshall Islands
• Martinique
• Mauritania
• Mauritius
• Mayotte
• Mexico
• Moldova
• Monaco
• Mongolia
• Montenegro
• Montserrat
• Morocco
• Mozambique
• Namibia
• Nauru
• Nepal
• Netherlands
• New Caledonia
• New Zealand
• Nicaragua
• Nigeria
• Niue
• North Macedonia
• Northern Mariana Islands
• Norway
• Oman
• Pakistan
• Palau
• Panama
• Papua New Guinea
• Paraguay
• Peru
• Philippines
• Poland
• Portugal
• Puerto Rico
• Qatar
• Reunion
• Romania
• Rwanda
• Saint Kitts and Nevis
• Saint Lucia
• Saint Vincent & the Grenadines
• Samoa
• San Marino
• Sao Tome and Principe
• Saudi Arabia
• Senegal
• Serbia
• Seychelles
• Sierra Leone
• Singapore
• Sint Maarten
• Slovak Republic
• Slovenia
• Solomon Islands
• South Africa
• Spain
• Sri Lanka
• St Barthelemy
• St Martin
• St. Helena
• Suriname
• Swaziland
• Sweden
• Switzerland
• Taiwan
• Tanzania
• Thailand
• Togo
• Tonga
• Trinidad and Tobago
• Tunisia
• Turkmenistan
• Turks and Caicos Islands
• Tuvalu
• Uganda
• United Arab Emirates
• United Kingdom
• Uruguay
• Uzbekistan
• Vanuatu
• Vatican City State (Holy See)
• Venezuela
• Vietnam
• Virgin Islands (U.S)
• Wallis and Futuna Islands
• Zambia

To ship to the United States, please shop on our US website.

We are temporarily unable to ship to: Afghanistan, Belarus, Bonaire, Saint Eustatius and Saba, Congo, Democratic Republic, Guernsey, Isle of Man, Jersey, Mali, Micronesia, Myanmar, Netherlands Antilles, Niger, Russia, Somalia, Sudan, Turkey, Ukraine, Zimbabwe

Our Returns Portal makes returning easier than ever. 

Items must be unworn with the tags attached and in its original packaging within 90 days. 

UK orders: 

Visit UK Returns Portal 

International Orders: 

Rest of world orders placed on or after 6th May 2025: 

Visit Global-e Returns Portal 

Please note: Your return must be processed through the Global-e Returns Portal. 

Rest of world orders placed before 6th May 2025: 

Visit Old Returns Portal

HOW DOES THE PORTAL WORK? 

Using the returns portal is super simple, just log in with your order number and you’ll be given the option to return your items with ease. 

To begin your return, follow these steps: 

1. Open the Returns Portal 

2. Enter your Order Number and the Email address used on your order 

3. Select the item(s) you would like to return 

4. Select you would like to Return. 

5. Package your return in its original packaging. 

6. Download the QR code or printable label for use in any of our Drop Off Points shown from the portal. 

Please obtain and keep a Proof of Postage receipt with the tracking reference and/or returns address printed on it when sending goods back to us. This can be obtained from your return carrier at the time of posting the order. 
  
 Once we receive and verify your returned items you will be notified. 

Returns sent using our returns portal can take up to 3-5 working days to be processed from receipt back to our warehouse. 

If you do not hear from us within the allotted time, please email us on support@brastop.com 

Return Processing Times:

Returns sent using our returns portal can take up to 3-5 working days to be processed from receipt back to our warehouse.

Any items sent independently of our returns portal with a carrier of your choice may take up to 14 working days to be processed. We ask if you would kindly contact us at support@brastop.com to share your postage receipt with tracking reference if sending with a carrier of your choice.

If you’ve used a carrier of your choice and haven’t received your refund within 14 working days of receipt at our warehouse, please let us know by reaching out via email or chat, and we'll be happy to follow up on this for you.

Refund Processing Times:

All refunds are issued as soon as we process your returned items. 

Once a refund has been processed back to your original payment method it may take up to 3-5 working days to show on your statement, depending on your card provider’s processing times.

If you have paid by Clearpay or Klarna you should receive confirmation from them that a refund has been received and they will update your account or any payments plan arranged with them accordingly.

If you paid via PayPal you should receive an email from them to confirm that a refund has been issued. Please note that this will either be to your bank, credit card or PayPal balance depending on the original payment source selected on your PayPal account. These funds should show back to your payment source within 3-5 working days.

Yes, we offer gift cards for exchanges. Just head to our returns portal, process your return as usual, and select ‘Shop Later.’ As a little thank-you, we’ll even add a bit extra to your balance!

Once we receive and process your return, we’ll send you an email with your gift card number so you can shop whenever you're ready. 

Our gift cards are valid for a whole year, giving you plenty of time to find something you love—and yes, you can use them alongside any promotions on our site!

Once issued, gift cards cannot be cancelled.

If you haven't received this email containing these details and have already reviewed your Spam/Junk folder, please reach out to our Customer Service Team at support@brastop.com or through Live Chat, and they'll assist you promptly!

My order number is not recognised! 

We apologise for the inconvenience! When initiating a return, please ensure you enter the order number exactly as it appears in the order confirmation email (e.g., BS-123456-UK), along with the same email address used to place the order. If you've followed these instructions to login to our Returns Portal and are encountering difficulties, kindly reach out to our Customer Service team via email or via Live Chat, and they'll be happy to assist you!  

We’re experts on bra fitting here at Brastop, and if you’re not sure of your size or the fit of a bra we’re only too happy to help!

Take our BRAND NEW bra fit quiz to find your perfect size, no tape measure required!

Visit our Bra Fitting Guide for advice on getting the perfect fit, bra fitting tips and our bra size charts.

You can also contact our customer service team on support@brastop.com for any advice on sizing and fitting.

We currently accept all major credit and debit cards (Visa, MasterCard, Maestro, American Express, Discover, Diner's Club). 

Express Payment

Express payment is also available with Shop Pay, PayPal, Google Pay and Apple Pay.

Buy Now, Pay Later

UK customers are able to split payments into 3/4 equal amounts using Klarna, Clearpay or PayPal at the checkout.

Shop Pay is a secure wallet that helps you check out faster by automatically filling in your saved email, payment and shipping details. 

You can save your addresses and up to 10 credit/debit cards with Shop Pay for use on all websites that support Shop Pay for quick and secure orders.

To use Shop Pay, click on Shop Pay on step 2 of the checkout. If you have an existing account, Shopify will send a secure password to your phone via SMS/text.

Once you have logged into Shop Pay, you can complete your order using pre-existing saved details or amend your details before confirming and placing your order.

For a quick and secure checkout experience, we accept Apple Pay! Apple Pay is supported on all iPhone, iPad and Mac models that have Face ID/Touch ID. You can pay with Apple Pay using a Visa, MasterCard or American Express card when using Safari as your browser. 

If Apple Pay is available for your device/browser, you will see this payment option at Step 2 of the checkout. 

If you have a gift voucher / discount code, ensure that you have applied any discounts prior to clicking on Apple Pay. 

Once you have reviewed your order details on the Apple Pay screen, you can complete your order using touch ID or by entering your passcode.

For a quick and secure checkout experience, we accept Google Pay for those shopping using Google Chrome.

If Google Pay is available for your device/browser, you will see this payment option at Step 2 of the checkout. 

If you have a gift voucher / discount code, ensure that you have applied any discounts prior to clicking on Google Pay. 

Once you have reviewed your order details on the Google Pay screen, you can complete your order using touch ID or by entering your passcode.

Klarna offers flexible payment options for UK customers:

• Pay in 3 – Split your purchase into three equal monthly instalments (available on orders over £35).
• Pay in 30 Days – Pay the full amount within 30 days, interest-free.

Important Information:

• Klarna is a credit agreement, and missing payments may affect your credit score.
• Available to UK residents 18+ (excluding Channel Islands).
• Klarna performs a soft credit check (won’t impact your credit score).
• From 1st June 2022, Klarna reports all payments (on time, late, or unpaid) to credit reference agencies.

How to Pay with Klarna:

1. Select Klarna at checkout (if eligible).
2. Sign up if you're new to Klarna.
3. Klarna confirms your payment schedule via email.

Refunds & Returns:

• If your full order is refunded, Klarna will cancel any upcoming payments.
• For detailed instructions on how to report a return with Klarna, please refer to the link provided here. Once you report your return, your payment plan with Klarna will be temporarily paused. This pause gives us time to process the return and adjust your payment accordingly. You’ll receive an email with updated payment information, or you can log in to the app to view the most current payment details.

🔹 Need Help?

For payment queries, refunds, or late payments, visit Klarna’s FAQ Page.

For more detailed information, visit Klarna's official UK website: Klarna UK.

You can also contact Klarna through their Customer Service Page or by using the Klarna App.

What is Clearpay?

Clearpay is a payment provider who lends you a fixed amount of credit, so you pay for your purchase in 4 instalments made every 2 weeks interest free.

Important Information

• The service is provided by Clearpay Finance Ltd.
• Clearpay Plans are not regulated by the Financial Conduct Authority
• Clearpay is a credit agreement, and missing payments may incur a late fee or affect your credit score

Who can use Clearpay?

Clearpay is only available to permanent UK residents aged 18+ (excluding Channel Islands) with a UK billing address. Other eligibility criteria apply. See Clearpay Terms of Service and Privacy Policy for further details.

How to Pay with Clearpay

1. Select Clearpay at checkout (if eligible)
2. Sign up if you're new to Clearpay.
3. Clearpay will confirm your payment schedule by email

Is there a limit to how much I can spend on a single Clearpay transaction?

The amount of credit available will be decided by Clearpay

Clearpay may perform pre-authorisation checks on your UK payment method before they agree to finance your purchase to make sure you can afford the Clearpay Plan.

Refunds & Returns

• If your full order is refunded, Clearpay will cancel any upcoming payments.
• For detailed instructions on how to report a return with Clearpay, please refer to the link here. 
• Once you report your return, your payment plan with Clearpay will be temporarily paused to allow time for us to process the return and for Clearpay to adjust your payment plan accordingly. You’ll receive an email from Clearpay with the updated Payment Schedule which you can see at any time in the app.
• Please note that until we have confirmed the receipt of any return goods, you will be liable to continue to make your payments to Clearpay.

🔹 Need Help?

For payment queries, refunds or late payments visit Clearpay’s website for a comprehensive list of FAQs here

For Clearpay's official website: Clearpay UK

You can also get in touch with Clearpay Customer Support

PayPal Pay in 3 lends you a fixed amount of credit so you can pay for your purchase over 3 instalments.

You must be 18+ and a permanent UK resident (excluding Channel Islands). To check your eligibility, PayPal may perform a soft search with a credit reference agency. 

If eligible, the option to Pay in 3 will appear once you login to PayPal at the checkout.

After placing your order, you can see details of your payment plan by logging into your PayPal account.

PayPal Pay in 3 is a form of credit, so carefully consider whether the purchase is affordable and how you will make repayments. Use of this and any missed payments may affect your ability to obtain credit from lenders.

For further details and questions on an existing PayPal Pay in 3 order, please contact PayPal support.

Yes, we certainly do! Gift Cards can be purchased here

How do I use a gift card?

Shop as normal - adding the items you want to your shopping bag. 

At the checkout, enter the gift card code in the gift card box to use your gift card. You will see the gift card applied just above the subtotal of your order.

Gift cards are valid for up to a year from the date the gift card was issued.

Do I need to use my entire gift card in one go?

You can use as much or as little as you want. If your order total is less than the value of your gift card, you’ll be able to use the remaining balance for up to a year from the date the gift card was issued. 

If your order total is more than the gift card value, you can pay the difference with PayPal or credit/debit card.

My Gift Card is not working! 

If you currently have a gift card that isn't working, please drop us an email at support@brastop.com and we will get back you as soon as possible.

Where can I use Gift Cards?  

Kindly note, that all Gift Cards acquired must be utilised exclusively on the designated website of purchase. Unfortunately, they are not applicable on alternate site versions, and they are non-refundable and non-transferable.

Yes, we offer student discounts online at Brastop in conjunction with Student Beans. The student discount is only available for customers who have signed up through Student Beans. 

The discount is 11% off all items, excluding delivery and gift cards. Normal delivery charges will apply.

Student discount should be redeemed by entering your unique code generated by Student Beans into the coupon code field in the shopping bag page.

Student Discounts

This can be found when at the checkout stage after your shopping bag. 

Enter the code in the box and click "Apply". This will update your shopping bag total and you can then proceed to payment.

The box looks like this:

Only one discount code will be valid on each order, including orders containing free matching items for which further discount codes will not apply.

If you have tried to add a code to your order and the discount isn't applying, please ensure there aren't any additional spaces or invalid characters in the code and that the promotion has not expired. 

Please also ensure that the code is valid for the current website as our offers can vary by region.

If you are still experiencing issues with your code, please contact us via live chat or email.

Yes! We understand that each bra can fit differently, and you might need to try a few sizes before finding the perfect fit. Many customers purchase multiple sizes and then return the ones that don’t fit correctly. Please ensure that you keep all original tags and labels on the products so we can process your return.

Due to the quick turnaround time of our orders, we are unable to make any changes to your order once it has been confirmed. 

Please double check that all details of your order are correct, including items, sizes and shipping address, before making payment. 

If you have any queries regarding your order, please contact our Customer Service team.

We aim for complete accuracy in our stock inventory. If an item becomes unavailable, we'll promptly remove it from your order and issue a full refund. In cases where you're purchasing a set and the bra is available while the matching knickers are not, we'll send out the bra and refund the knickers. Conversely, if the bra is unavailable while the knickers are in stock, the entire set will be refunded. 

For orders including matching items from the Scantilly or Swimwear range, any unavailable matching items will be refunded alongside the main item. You'll receive an email detailing the changes to your order. Be assured, we're dedicated to keeping you informed via email throughout the process.

If you've received something that’s not quite right, please get in touch with our Customer Service Team to kindly share clear photos featuring the front of the item, its internal fabric tag & the fault. Plus, please let us know how the item has been washed and dried. 

The best way to contact our Customer Service team is at support@brastop.com or connect with us via our Live Chat. This will enable us to conduct a thorough investigation with our product and warehouse teams.

Once you’ve let us know about your faulty item, please hold onto it for now—no need to send it back just yet! We’ll work on resolving the issue for you first.

Please note that, in accordance with Trading Standards, we can only accept faulty items within 6 months of purchase.