Delivery times are counted as working days (Monday to Friday, excludes weekends and Bank Holidays) from the date of dispatch. 

During busy sale periods there may be a small delay in dispatch due to a higher volume of orders received.

In very rare cases, orders can sometimes get lost in the post.

For UK orders:

To track your order: For UK orders, visit the Royal Mail website or Evri Website (Formerly Hermes) depending on which provider you selected at checkout.

If your order has not arrived within these times, please contact us so we can investigate with UK Royal Mail or Evri (formerly Hermes). 

Lost parcel investigations must be made within 45 days from the date of dispatch, so you must report any non-receipt issues within this timeframe. After this time we are unable to assist.

For international orders: 

To track your order, visit the Landmark Global website.

For Europe tracked orders:
If your order is under £133 visit Landmark Global. 
If your order is over £133, visit OCS Worldwide
For Europe tracked orders placed before 1st January 2023, visit the Evri website (Formerly Hermes).

If your order has not arrived within the delivery timeframe advised at checkout, please contact us so we can investigate with Landmark, Evri or OCS.

We can class an international parcel as lost once 60 days have passed since the date of despatch. Please report any non-receipt issues within this timeframe, as after this time we are unable to assist.

Due to the quick turnaround time of our orders, we are unable to make any changes to your order once it has been confirmed. 

Please double check that all details of your order are correct, including items, sizes and shipping address, before making payment. 

If you have any queries regarding your order, please contact our Customer Service team.

We deliver to customers around the globe quickly, securely and at competitive prices.

If your country is not on the following list, please contact us to see if we can deliver to your region.

Tracking is available for all countries, except those marked *

• Albania
• Andorra
• Angola
• Antigua and Barbuda
• Argentina
• Armenia
• Aruba
• Australia
• Austria
• Azerbaijan
• Azores
• Bahamas
• Bahrain
• Balearic Islands
• Bangladesh
• Barbados
• Belgium
• Bermuda
• Bolivia
• Bosnia-Herzegovina
• Botswana
• Brazil
• Brunei Darussalam
• Bulgaria
• Cambodia
• Cameroon
• Canada
• Canary Islands
• Cayman Islands
• Channel Islands
• Chile
• China
• Colombia
• Corsica
• Costa Rica
• Croatia
• Cuba
• Cyprus
• Czech Republic
• Denmark
• Dominican Republic
• Egypt
• England
• Equador
• Estonia
• Falkland Islands*
• Faroe Islands
• Fiji
• Finland
• France
• French Guiana
• Georgia
• Germany
• Ghana
• Gibraltar
• Greece
• Greenland
• Grenada
• Guadeloupe
• Guatemala
• Guernsey
• Guinea
• Guyana
• Hong Kong
• Hungary
• Iceland
• India
• Indonesia
• Iran
• Ireland (Republic)
• Isle of Man
• Israel
• Italy
• Jamaica
• Japan
• Jordan
• Kazakhstan
• Kenya
• Kosovo
• Kuwait
• Laos
• Latvia
• Lebanon
• Liberia
• Liechtenstein
• Lithuania
• Luxembourg
• Macedonia
• Malawi
• Malaysia
• Maldives
• Malta
• Mauritius
• Mexico
• Moldova
• Monaco
• Mongolia
• Montenegro
• Morocco
• Namibia
• Namibia
• Netherlands
• Netherlands Antilles
• New Caledonia
• New Zealand
• Nigeria
• Norfolk Island
• Northern Ireland
• Norway
• Oman
• Pakistan
• Papua New Guinea
• Paraguay
• Peru
• Philippines
• Poland
• Portugal
• Puerto Rico
• Qatar
• Reunion Island
• Romania
• Saint Lucia
• Saudi Arabia
• Senegal
• Serbia
• Seychelles
• Singapore
• Slovakia*
• Slovenia
• South Africa
• Spain
• Sri Lanka
• Sweden
• Switzerland
• Taiwan
• Tajikistan
• Tanzania
• Tenerife
• Thailand
• Trinidad and Tobago
• Turkey
• Turkmenistan
• Turks and Caicos Islands*
• Tuvalu
• Uganda
• Ukraine
• United Arab Emirates
• United Kingdom
• United Kingdom
• United States (USA)
• Uruguay
• Uzbekistan
• Vanuatu
• Vatican City
• Venezuela
• Vietnam
• Virgin Islands
• Wallis and Futuna Islands
• Western Samoa
• Zambia
• Zimbabwe

We are temporarily unable to ship to South Korea due to a system issue.

UK Customers:

Please check your receipt of posting for your returns tracking number.

You can track your return on the Royal Mail website or Evri Website (Formerly Hermes) depending on your chosen returns provider.

International Customers:

If you have opted for a tracked service, please check with your postal provider for the status of your return

Return Processing Times:

Returns may take up to 14 working days to be processed.

Refund Processing Times:

All refunds are issued as soon as we process your returned items. 

If you paid via PayPal you should receive an email from them to confirm that a refund has been issued, and this typically shows up in your PayPal account within a few hours. 

If you paid by card, it can take up to 3-5 business days to show up on your statement, depending on your card provider.

Unfortunately, we don’t offer exchanges however we have a 90 days returns policy and items can be returned for a refund if not suitable.

If you have lost your returns label, a replacement label can be created on the Royal Mail returns portal.

We’re experts on bra fitting here at Brastop, and if you’re not sure of your size or the fit of a bra we’re only too happy to help!

Take our BRAND NEW bra fit quiz to find your perfect size, no tape measure required!

Visit our Bra Fitting Guide for advice on getting the perfect fit, bra fitting tips and our bra size charts.

You can also contact our customer service team on support@brastop.com for any advice on sizing and fitting.

Klarna is available for customers in the UK.

Klarna lends you a fixed amount of credit so you can pay for your purchase over 3 instalments (paid monthly) or a a single instalment in 30 days.

Minimum spend of £35 applies. Instalment shown above does not include shipping charges. To check your eligibility, Klarna will perform a soft search with a credit reference agency.

You must be 18+ and a permament UK resident (excluding Channel Islands). Late payments may result in Klarna passing your details to a debt collection agency.

How do I pay with Klarna?

If eligible, Klarna will appear as a payment method at the checkout.

If you don’t have a Klarna account already, you can sign-up whilst placing an order.

The amount you can spend with Klarna will depend on your account status/limits, and the result of a soft search with credit reference agencies. This will not impact your credit file.

You will then be redirected to the Klarna website to confirm and place your order.

From 1st June 2022, Klarna will report purchases made through Klarna to credit reference agencies on on time, late and unpaid payments. Use of Klarna and any missed payments may affect your ability to obtain credit from Klarna and other lenders.

How does pay in 3 instalments work?

Splitting your order into 3 payments is available on orders over £35.

Klarna will split the cost of your order into three equal instalments, due monthly.

The dates and amounts due are confirmed in an email from Klarna after placing your order.

The first instalment is taken when you place your order, with subsequent instalments automatically taken – using the same payment method each month.

You'll receive a reminder from Klarna before each instalment is debited. Early payment is possible too, by logging into your Klarna account and via the app.

How does pay in 30 days work?

Klarna customers can also choose to pay in 30 days without any interest or fees.

Once your order has been confirmed, Klarna will confirm the payment date for your order on the Klarna website or app.

Refunds and Returns

If return your order and the full amount is refunded, any upcoming payments from Klarna will be cancelled.

Klarna will then refund any payments already made onto your payment card. For partial returns, Klarna will calculate the refund amount owed and this will be refunded onto the card used. For more information on returns, please see the Klarna returns page.

To check the status of a returned item, please check the Royal Mail website using your returns tracking number or contact customer service.

Payment queries / late payments

Klarna is a form of credit, so carefully consider whether the purchase is affordable and how you will make repayments. Use of this and any missed payments may affect your ability to obtain credit from lenders.

If you have any questions on your payment schedule, refunds or are unable to pay an instalment, please visit the Klarna payments FAQ and contact the Klarna support team for help.

Klarna may also share information about your missed payments with credit reference agencies. This means you may find it difficult or more expensive to use Klarna or other lenders' credit products in the future. This applies to all Klarna orders from 1st June 2022.

What is Clearpay?

Clearpay is a payment service that lends you a fixed amount of credit to make purchases instantly and then pay for them in 4 automatic instalments, made every 2 weeks, without any interest (late fees apply). 

Please use Clearpay responsibly.

The service is provided by Clearpay Finance Ltd. Clearpay Plans are not regulated by the Financial Conduct Authority.

Who can use Clearpay?

Clearpay is only available to permanent UK residents aged 18+ (excluding Channel Islands) with a UK billing address.

Customers with international billing addresses will not be able to use Clearpay or create a Clearpay account.

Other eligibility criteria apply. See Clearpay Terms of Service for further details.

How do I use Clearpay?

If eligible, choose the Clearpay payment method at checkout . You will be directed to the Clearpay website to register and provide payment details (Visa, Mastercard or Amex).

If you've used Clearpay before, just log in to your Clearpay account. If you don’t have a Clearpay account already, you can sign-up whilst placing an order.

You will then be redirected to the Clearpay portal to confirm and place your order

How does the Clearpay payment schedule work?

Clearpay will split the total value of your order into 4 instalments payable every fortnight.

The exact amounts and dates will be displayed for you to agree to before you confirm your purchase.

If you would like to make additional unscheduled payments before they are due, you may log into your Clearpay account to make your payments early. Clearpay will then adjust the amount owed accordingly.

You can log in to your Clearpay account anytime to view your payment schedule or make a payment before the next due date.

What if I can't pay a Clearpay instalment?

If you cannot make a payment, please contact Clearpay here.

As soon as you miss a payment, Clearpay will immediately stop you from making any further purchases with Clearpay.

Clearpay will give you until 11pm on the following day to make your repayment and then you will incur a late fee if you are still not able to make the payment by then. 

This will be an initial £6 and a further fee of £6 if the missed payment is not made within 7 days. If your order is less than £24, the total late fee will be £6. If your order is £24 or over, total late fees will not exceed 25% of the total order or £24, whichever is less.

Clearpay debt may be passed to a debt collection agency and this may affect your ability to use Clearpay in future. 

We encourage you to use Clearpay responsibly. 

Please see Clearpay Terms of Service for further details.

When will my items be delivered if I use Clearpay?

Clearpay orders are delivered within our standard delivery timeframes

Is there a limit to how much I can spend on a single Clearpay transaction?

Yes, your order value including shipping must be between £5 and £1000 to use Clearpay. 

Your maximum order value may be lower depending on factors such as being a new customer or your payment history.

Can I use another form of payment with Clearpay?

Yes, you may also use a gift card or a promotional code with Clearpay to pay for your purchase.

How do I return or exchange an item purchased with Clearpay?

Items purchased with Clearpay follow our standard return process and returns policy.

Please note, refunds for Clearpay purchases will be refunded to your Clearpay account.
We cannot provide an exchange or cash refund.

When the refund is processed, any upcoming payments you have to Clearpay will be cancelled and any payments you have already made will be refunded back to the card you paid with. 

Please note that until the we have confirmed the receipt of any return goods, you will be liable to continue to make your payments to Clearpay.

You can view the details by logging in to your Clearpay account.

Where can I find out more about Clearpay?

Visit the Clearpay website here for a comprehensive list of FAQs, Clearpay Terms of Service here, and Privacy Policy here.

PayPal Pay in 3 is available for UK customers using PayPal.

PayPal lends you a fixed amount of credit so you can pay for your purchase over 3 instalments, due every two weeks.

Instalment shown above does not include shipping charges. To check your eligibility, PayPal may perform a soft search with a credit reference agency.

You must be 18+ and a permanent UK resident (excluding Channel Islands). Late payments may result in PayPal passing your details to a collections team.

If eligible, the option to Pay in 3 will appear once you login to PayPal at the checkout.

PayPal will check your credit worthiness before your order is confirmed so your application to use PayPal Pay in 3 may not be approved.

After placing your order, you can see details of your balance by logging into your PayPal account. PayPal will also email you a reminder by email or text ahead of your next payment. 

Payment queries / late payments

PayPal Pay in 3 is a form of credit, so carefully consider whether the purchase is affordable and how you will make repayments. Use of this and any missed payments may affect your ability to obtain credit from lenders.

For further details and questions on an existing PayPal Pay in 3 order, please contact PayPal support.

We currently accept all major credit and debit cards (Visa, MasterCard, Maestro and American Express). 

Express payment with PayPal, Amazon Pay and Apple Pay are also available!

Buy Now, Pay Later

UK customers are able to split payments into 3/4 equal amounts using Klarna, Clearpay or PayPal at the checkout.

Using Apple Pay

For a quick and secure checkout experience, we accept Apple Pay! Apple Pay is supported on all iPhone, iPad and Mac models that have Face ID/Touch ID. You can pay with Apple Pay using a Visa, MasterCard or American Express card when using Safari as your browser. 

If Apple Pay is available for your device/browser, you will see this payment option at Step 2 of the checkout. 

If you have a gift voucher / discount code, ensure that you have applied any discounts prior to clicking on Apple Pay. 

Once you have reviewed your order details on the Apple Pay screen, you can complete your order using touch ID or by entering your passcode.

Gift cards are temporarily unavailable to purchase and will be available again shortly. If you have an existing valid gift card, these can be used on the website.

How do I use a gift card?

Shop as normal - adding the items you want to your shopping bag. 

At the checkout, enter the gift card code in the gift card box to use your gift card. You will see the gift card applied just above the subtotal of your order.

Gift cards are valid for up to a year from the date the gift card was issued.

Do I need to use my entire gift card in one go?

You can use as much or as little as you want. If your order total is less than the value of your gift card, you’ll be able to use the remaining balance for up to a year from the date the gift card was issued. 

If your order total is more than the gift card value, you can pay the difference with PayPal or credit/debit card.

My Gift Card is not working! 

If you currently have a gift card that isn't working, please drop us an email at support@brastop.com and we will get back you as soon as possible.

Yes, we offer student discounts online at Brastop in conjunction with Student Beans. The student discount is only available for customers who have signed up through Student Beans. 

The discount is 11% off all items, excluding delivery and gift cards. Normal delivery charges will apply.

Student discount should be redeemed by entering your unique code generated by Student Beans into the coupon code field in the shopping bag page.

Student Discounts

The coupon code box can be found when at the checkout stage after your shopping bag. 

Enter the coupon code in the box and click "Apply". This will update your shopping bag total and you can then proceed to payment

The coupon code box looks like this:

If you have already applied a coupon code to your order and are trying to add another, please note that only a single code can be used per order!

If you have tried to add a coupon code to your order and the discount isn't applying, please ensure there aren't any additional spaces or invalid characters in the code and that the promotion has not expired. 

Please also ensure that the code is valid for the current website as our offers can vary by region.

If you have already applied a coupon code to your order and are trying to add another, please note that only a single code can be used per order. 

If you are still experiencing issues with your coupon code, please contact us via live chat or email.

Yes! We understand that each bra can fit differently, and you might need to try a few sizes before finding the perfect fit. Many customers purchase multiple sizes and then return the ones that don’t fit correctly. Please ensure that you keep all original tags and labels on the products so we can process your return.

Due to the quick turnaround time of our orders, we are unable to make any changes to your order once it has been confirmed. 

Please double check that all details of your order are correct, including items, sizes and shipping address, before making payment. 

If you have any queries regarding your order, please contact our Customer Service team.

We aim to keep our stock inventory 100% accurate but in the unlikely event an item is no longer available, we will remove this from your order and issue a full refund. 

If you ordered any matching items for this product, we will also remove and refund these too. You will receive an email to outline the changes made to your order.

If you've received something that’s not quite right, please send a clear photograph, including the tags, to our Customer Service team on support@brastop.com or on Facebook Messenger so we can investigate with our product and warehouse teams.

In line with Trading Standards we can only accept faulty items within 6 months of purchase.