48hr Flash Sale: New & Bestselling Lingerie

Free UK Returns

0208 861 1945

Rated 4.6/5

  • Deliveries

  • Our warehouse team works really hard to process your order as quickly as possible and we aim to get it out the door within 1 working day.

    During busy periods, like sale however, there might be a delay in processing your order.

  • UK Delivery

  • Standard UK Tracked Delivery

  • £3.95

  • 2-3 working days

  • Free on orders over £75

    • Tracking number provided
    • Sent Royal Mail Tracked 48
  • Express UK Tracked Delivery

  • £5

  • 1-2 working days

  • Free on orders over £100

    • Tracking number provided
    • Sent Royal Mail Tracked 24
  • Next / Nominated Day Delivery

  • £8

  • Guaranteed Next working day

  • Free on orders over £100

    • Order by 1pm Monday - Thursday
    • Tracking number provided
    • Signature required
  • UK Saturday Delivery

  • £10

  • Saturday

    • Order by 1pm Friday
    • Tracking number provided
    • Signature required
  • Worldwide Shipping

    Delivery times are estimates based on average Royal Mail delivery times, from date of dispatch.

    For orders outside the UK, please allow up to 20 working days for your order to arrive.

  • Europe Standard Shipping

  • £6

  • 3-10 working days

  • Free on orders over £100

  • Europe Tracked Shipping

  • £10

  • 3-10 working days

  • Free on orders over £125

    • Tracking number provided
    • Signature required
    • Full tracking for selected countries
  • Canada Standard Shipping

  • £7

  • 5-10 working days

  • Free on orders over £100

  • Worldwide Tracked Shipping

  • £12

  • 8-14 working days

  • Free on orders over £125

    • Tracking number provided
    • Signature required
    • Full tracking for selected countries

  • US Shipping

    Delivery times are estimates based on average Royal Mail delivery times, from date of dispatch.

    Please allow up to 20 working days for your order to arrive.

  • US Standard Shipping

  • $7

  • 5-10 working days

  • Free on orders over $125

  • US Tracked Shipping

  • $12

  • 5-10 working days

  • Free on orders over $150

    • Tracked number provided
    • Signature required on delivery

  • Frequently Asked Questions - Delivery

    • What countries to you ship to?
    • We deliver to customers around the globe quickly, securely and at competitive prices.

      If your country is not on the following list, please contact us to see if we can deliver to your region.

      • United Kingdom*
      • Albania
      • Andorra
      • Angola
      • Antigua and Barbuda
      • Argentina
      • Armenia
      • Aruba
      • Australia
      • Austria
      • Azerbaijan
      • Azores
      • Bahamas
      • Bahrain
      • Bangladesh
      • Balearic Islands
      • Barbados
      • Belarus
      • Belgium
      • Bermuda
      • Bolivia
      • Bosnia-Herzegovina
      • Botswana
      • Brazil
      • Brunei Darussalam
      • Bulgaria
      • Cambodia
      • Cameroon
      • Canada
      • Canary Islands
      • Cayman Islands
      • Channel Islands
      • Chile
      • China
      • Colombia
      • Corsica
      • Costa Rica
      • Croatia
      • Cuba
      • Cyprus
      • Czech Republic
      • Denmark
      • Dominican Republic
      • Equador
      • Egypt
      • England
      • Estonia
      • Falkland Islands
      • Faroe Islands
      • Fiji
      • Finland
      • France
      • Georgia
      • Germany
      • Ghana
      • Gibraltar
      • Greece
      • Greenland
      • Grenada
      • Guatemala
      • Guernsey
      • Guinea
      • Guadeloupe
      • Guyana
      • Hong Kong
      • Hungary
      • Iceland
      • India
      • Iran
      • Indonesia
      • Ireland
      • Isle of Man
      • Israel
      • Italy
      • Jamaica
      • Japan
      • Jordan
      • Kazakhstan
      • Kenya
      • Kosovo
      • Kuwait
      • Latvia
      • Lebanon
      • Liberia
      • Laos
      • Liechtenstein
      • Lithuania
      • Luxembourg
      • Macedonia
      • Malaysia
      • Maldives
      • Malta
      • Mauritius
      • Mexico
      • Moldova
      • Monaco
      • Mongolia
      • Montenegro
      • Morocco
      • Namibia
      • Netherlands
      • Netherlands Antilles
      • New Caledonia
      • New Zealand
      • Nigeria
      • Norfolk Island
      • Northern Ireland
      • Norway
      • Oman
      • Pakistan
      • Papua New Guinea
      • Paraguay
      • Peru
      • Philippines
      • Poland
      • Portugal
      • Puerto Rico
      • Qatar
      • Romania
      • Russia
      • Saint Lucia
      • Saudi Arabia
      • Senegal
      • Serbia
      • Seychelles
      • Singapore
      • Slovakia
      • Slovenia
      • South Africa
      • South Korea
      • Spain
      • Sri Lanka
      • Sweden
      • Switzerland
      • Taiwan
      • Tajikistan
      • Thailand
      • Tenerife
      • Trinidad and Tobago
      • Turkey
      • Turkmenistan
      • Turks and Caicos Islands
      • Tuvalu
      • Uganda
      • Ukraine
      • United Arab Emirates
      • United Kingdom
      • United States (USA)
      • Uruguay
      • Uzbekistan
      • Vanuatu
      • Vatican City
      • Venezuela
      • Vietnam
      • Virgin Islands
      • Wallis and Futuna Islands
      • Western Samoa
      • Zambia
      • Zimbabwe
    • Where is my order?
    • Orders are dispatched the following working day. If there is a problem with your order we will contact you by phone or email.

      Click here to view the status of your order

      Please Note:
      We are required to allow 10 working days for UK orders and 20 days for international orders before an order is considered lost in the post as this is a Royal Mail requirement.

      If you order has not arrived by this time, please contact us for more information.

      Royal Mail can only investigate within certain time frames, so any non-receipt issues must be reported within 45 days of the date of shipping. Unfortunately after this time we'd be unable to assist

    • What do I do if I receive a faulty item in my order?
    • If you have a fault in one of the items purchased from us or have been sent an incorrect item,
      please call us on: 0208 861 1945 between 8am-6pm, Monday to Friday.

      You can also email us at support@brastop.com

      Please note that any faulty item will only be accepted within 6 months from the date of purchase.

      Apologies for any inconviences caused.

    • Can I amend my order?
    • Our warehouse team are very quick at processing orders. For this reason, we are unable to make any changes to your order once it has been confirmed.

      Please ensure you check all the details of your order including your shipping address, before paying.

      If you have any queries regarding your order, please call us on: 0208 861 1945 between 8:30am-6pm, Monday to Friday.

      You can also email us at support@brastop.com

    • Will I be subject to custom charges?
    • All Brastop orders are dispatched from the United Kingdom, worldwide. When goods are dispatched outside of the EU by Brastop it is our duty to declare their full value on the packaging. Depending on the customs authorities in the destination country, this might mean that you will be liable for paying additional duty/tax, and this is dependent on the types of goods that you are purchasing plus their total value, although some items can be imported without any customs charges at all. The customs charge is imposed by customs authorities in each individual destination country and unfortunately we can’t take any responsibility for it.

      Please refrain from asking us to mark down the value of your parcel if you reside outside of the EU as we are obligated to declare the full value of goods so that we comply with import regulations. In addition to this, if we receive your parcel back due to unpaid customs charges then we may deduct part of your refund in order to cover return charges and fees incurred.

      For any questions regarding customs charges to pay, please contact your local customs authority prior to making your purchase.

Can't find what you're after?

Email or Call Us
  • Phone Us

    0208 861 1945

    General Queries

    support@brastop.com

    Returns/Exchanges Queries

    exchange@brastop.com

    Opening Hours

    Monday to Friday - 8:30am to 6pm

    Closed on all Bank Holidays and weekends.

  • Our Address

    Unit 1 Hawthorn Centre,
    Elmgrove Road
    Harrow
    United Kingdom
    HA1 2RF

    Company Registration Number 04939105

 

Returns and Exchanges Policy