PRICE DROP: BRAS £18 or less - Ends Sunday

  • Deliveries

  • Our warehouse team works really hard to process your order as quickly as possible and we aim to get it out the door within 1 working day.

    Delivery times are estimates based on average Royal Mail delivery times, from date of dispatch.

  • Standard UK Tracked Delivery

  • £3.95

  • 2-3 working days

  • Free on orders over £75

    • Tracking number provided
    • Sent Royal Mail Tracked 48
  • Express UK Tracked Delivery

  • £4.95

  • 1-2 working days

    • Tracking number provided
    • Sent Royal Mail Tracked 24
  • Next Day Delivery

  • £7.95

  • Guaranteed Next working day

    • Order by 1pm Monday - Thursday
    • Tracking number provided
    • Signature required
  • UK Saturday Delivery

  • £9.95

  • Saturday

    • Order by 1pm Friday
    • Tracking number provided
    • Signature required
  • Europe Standard Shipping

  • £6

  • Estimated within 3-10 working days

  • Free on orders over £100

    • No tracking available. For tracked orders, please use Europe Tracked Shipping.
  • Europe Tracked Shipping

  • £10

  • Estimated within 3-10 working days

  • Free on orders over £125

    • Tracking number provided
    • Signature required
  • Canada Standard Shipping

  • £8

  • Estimated within 5-10 working days

  • Free on orders over £125

    • No tracking number available
  • Worldwide Tracked Shipping

  • £12

  • Estimated within 8-14 working days

  • Free on orders over £125

    • Tracking number provided
    • Signature required

  • US Standard Shipping

  • $7

  • Estimated within 5-10 working days

  • Free on orders over $90

    • No tracking available. For tracked orders, please use US Tracked Shipping.
  • US Tracked Shipping

  • $12

  • Estimated within 5-10 working days

    • Tracked number provided
    • Signature required on delivery

  • Frequently Asked Questions - Delivery

    • What countries do you ship to?
    • We deliver to customers around the globe quickly, securely and at competitive prices.

      If your country is not on the following list, please contact us to see if we can deliver to your region.

      • United Kingdom
      • Albania
      • Andorra
      • Angola
      • Antigua and Barbuda
      • Argentina
      • Armenia
      • Aruba
      • Australia
      • Austria
      • Azerbaijan
      • Azores
      • Bahamas
      • Bahrain
      • Bangladesh
      • Balearic Islands
      • Barbados
      • Belarus
      • Belgium
      • Bermuda
      • Bolivia
      • Bosnia-Herzegovina
      • Botswana
      • Brazil
      • Brunei Darussalam
      • Bulgaria
      • Cambodia
      • Cameroon
      • Canada
      • Canary Islands
      • Cayman Islands
      • Channel Islands
      • Chile
      • China
      • Colombia
      • Corsica
      • Costa Rica
      • Croatia
      • Cuba
      • Cyprus
      • Czech Republic
      • Denmark
      • Dominican Republic
      • Equador
      • Egypt
      • England
      • Estonia
      • Falkland Islands
      • Faroe Islands
      • Fiji
      • Finland
      • France
      • Georgia
      • Germany
      • Ghana
      • Gibraltar
      • Greece
      • Greenland
      • Grenada
      • Guatemala
      • Guernsey
      • Guinea
      • Guadeloupe
      • Guyana
      • Hong Kong
      • Hungary
      • Iceland
      • India
      • Iran
      • Indonesia
      • Ireland
      • Isle of Man
      • Israel
      • Italy
      • Jamaica
      • Japan
      • Jordan
      • Kazakhstan
      • Kenya
      • Kosovo
      • Kuwait
      • Latvia
      • Lebanon
      • Liberia
      • Laos
      • Liechtenstein
      • Lithuania
      • Luxembourg
      • Macedonia
      • Malaysia
      • Maldives
      • Malta
      • Mauritius
      • Mexico
      • Moldova
      • Monaco
      • Mongolia
      • Montenegro
      • Morocco
      • Namibia
      • Netherlands
      • Netherlands Antilles
      • New Caledonia
      • New Zealand
      • Nigeria
      • Norfolk Island
      • Northern Ireland
      • Norway
      • Oman
      • Pakistan
      • Papua New Guinea
      • Paraguay
      • Peru
      • Philippines
      • Poland
      • Portugal
      • Puerto Rico
      • Qatar
      • Romania
      • Russia
      • Saint Lucia
      • Saudi Arabia
      • Senegal
      • Serbia
      • Seychelles
      • Singapore
      • Slovakia
      • Slovenia
      • South Africa
      • South Korea
      • Spain
      • Sri Lanka
      • Sweden
      • Switzerland
      • Taiwan
      • Tajikistan
      • Thailand
      • Tenerife
      • Trinidad and Tobago
      • Turkey
      • Turkmenistan
      • Turks and Caicos Islands
      • Tuvalu
      • Uganda
      • Ukraine
      • United Arab Emirates
      • United Kingdom
      • United States (USA)
      • Uruguay
      • Uzbekistan
      • Vanuatu
      • Vatican City
      • Venezuela
      • Vietnam
      • Virgin Islands
      • Wallis and Futuna Islands
      • Western Samoa
      • Zambia
      • Zimbabwe
    • Can I view the status of my order?
    • If you registered for a account, you can log in and view your order history to see where it is. ‘Processing’ means it is being picked and packed by our warehouse team ready for dispatch, and ‘Dispatched’ means the order has left our warehouse and is with the postman, on its way to you!

      View the status of your order

    • My order hasn’t arrived.
    • Delivery times are counted as working days (Monday to Friday, excludes weekends and Bank Holidays) from the date of dispatch. In very rare cases, orders can sometimes get lost in the post. For UK customers, we can class a parcel as lost once 10 working days have passed since the date of dispatch.

      For overseas orders, we can class a parcel as lost once 20 working days have passed since the date of dispatch.

      If your order has not arrived within these times, please contact us so we can investigate with Royal Mail. Lost parcel investigations must be made within 45 days from the date of dispatch, so you must report any non-receipt issues within this timeframe. After this time we are unable to assist.

    • Will I be subject to custom charges?
    • All Brastop orders are dispatched from the United Kingdom, worldwide. When goods are dispatched outside of the EU by Brastop it is our duty to declare their full value on the packaging. Depending on the customs authorities in the destination country, this might mean that you will be liable for paying additional duty/tax, and this is dependent on the types of goods that you are purchasing plus their total value, although some items can be imported without any customs charges at all. The customs charge is imposed by customs authorities in each individual destination country and unfortunately we can’t take any responsibility for it.

      Please refrain from asking us to mark down the value of your parcel if you reside outside of the EU as we are obligated to declare the full value of goods so that we comply with import regulations. In addition to this, if we receive your parcel back due to unpaid customs charges then we may deduct part of your refund in order to cover return charges and fees incurred.

      For any questions regarding customs charges to pay, please contact your local customs authority prior to making your purchase.

    • What delivery services do you provide?
    • All of our orders are sent out via Royal Mail from our warehouse here in the UK.

      All UK orders are sent out via Royal Mail Tracked post as standard so you can check the status of your delivery at any stage.

      International orders will be passed on to your country’s relevant postal service, e.g. USPS for the United States, for delivery once they reach the destination country.

      We offer a range of services including standard, express and tracked which can be seen above.

    • When will my order be dispatched?
    • We aim to dispatch all orders the following working day (Monday to Friday, not including Bank Holidays) and we’ll send you an email to let you know your order is on its way. During busy sale periods there may be a small delay in dispatch due to a higher volume of orders received. If there are any problems with your order we will contact you by phone or email.

    • What will happen if I’m not in when my order is delivered?
    • This depends on your chosen delivery method, the size of your parcel and also your postman! The UK the postman may put the order through the letter box (if it fits!), leave it in a safe place, or take it to the sorting office for pick up or redelivery. We are unable to leave instructions for the postman, and this is at their discretion. For Royal Mail deliveries, a red ‘something for you’ card should be left but in the case where it isn’t, you should be able to claim your parcel with the tracking number and a form of ID. For overseas orders, please check with your local postal service for details.

    • Will public holidays affect my order?
    • Our office is closed on UK Bank Holidays and Royal Mail does not deliver on these days, so there may be a small delay with your order if it is placed over these periods. If you’re outside the UK, other public holidays in your country may also affect the delivery. For further details please check with your local postal service.

    • I need my items sooner than I thought – can I upgrade the shipping method?
    • If your order has not yet been dispatched we may be able to do this. Please call us as soon as possible on 0208 861 1945 to see if we can arrange this for your order. Any additional delivery costs will be charged to your original payment method.

    • An item I purchased is faulty, help!
    • Oh no! Please send a clear photograph of the fault to our Customer Service team on [email protected], or on Facebook Messenger. Once we’ve verified the fault we can arrange for a refund or a replacement to be issued to you. In line with Trading Standards we can only accept faulty items within 6 months of purchase.

    • I was sent the incorrect item.
    • Uh oh, this isn't what we like to hear. Our warehouse team work hard at labelling all our products correctly. If you've received something that’s not right, please send a clear photograph to us via email or Facebook Messenger, of the tag of the product against your invoice so we can investigate this. We will always send out the correct item as a replacement if it’s still in stock.

    • Can I amend my order?
    • Due to the quick turnaround time of our orders, we are unable to make any changes to your order once it has been confirmed. Please double check that all details of your order are correct, including items, sizes and shipping address, before making payment. If you have any queries regarding your order, you can call us on 0208 861 1945 between 8:30am and 6pm GMT Monday to Friday.

Can't find what you're after?

Email or Call Us
  • Phone Us

    0208 861 1945

    General Queries

    [email protected]

    Returns/Exchanges Queries

    [email protected]

    Opening Hours

    Monday to Friday - 8am to 6pm

    Closed on all Bank Holidays and weekends.

  • Our Address

    Unit 1 Hawthorn Centre,
    Elmgrove Road
    United Kingdom
    HA1 2RF

    Company Registration Number 04939105


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