Here to Support You
As we find ourselves in extraordinary times, we wanted to reach out to all our customers and friends to let you know that we are here to support you in every way that we can over the coming weeks.
Our social channels will continue to post content that we hope you find engaging, positive and supportive. We all need to be there for each other right now, so please keep sharing your stories and experiences of solidarity and kindness and we will share these with the whole Brastop community. It’s sometimes difficult to know what type of content to post at the moment, so your feedback and input is greatly welcome.
We are dispatching orders as normal but will keep you updated should any circumstances change.
To all our customers and friends please keep in touch and we look forward to sharing your supportive and inspiring messages with the Brastop community. We all need something a little uplifting to smile about.
Stay safe, stay in touch, be kind, look after each other and keep smiling.
Love from all the Brastop Team x
Delivering as Usual
Our website is available 24/7 as usual. Standard UK Tracked delivery and Express UK Tracked delivery are delivering as normal. Next Day Delivery is also still available for orders placed before 1pm. Click and Collect remains available as a delivery option in the UK. This is to ensure key workers and those unable to self-quarantine at home due to work commitments continue to have access to deliveries .
To ensure our customers orders and staff safety is being managed during the current climate , you may see some slight delays to receiving your order. Your safety and the safety of our warehouse team are paramount.
We are unable to ship to certain countries due to local provider limitations - Click here for a full list.
Delivery is still available for USA, European and International customers, however you may experience a delay in receiving your items if there are delays with postal services in your region or country. We would like to assure you that your order will arrive but please be prepared to wait a little bit longer.
Delivery times are estimates based on average UK Royal Mail delivery times, from date of dispatch. Please refer to Royal Mail's website for service updates and further information for your local area.
Update to Returns Policy
We have extended our UK and International returns policy to 90 days.
If your circumstances mean that you are unable to return any items to us within the 90 days window, please don’t stress as we understand this may not be possible for everyone. Simply send us a message to explain and we will make a note against your order.
We have also updated our returns process and hold returned packages for 48 hours before the team process them. This is in line with current guidelines and to protect our team. As a result, it may take slightly longer to receive an email confirmation that your return has been processed but we hope you understand the policy behind this.
Safety and Protecting our Team
Your safety and well-being and that of our employees is our top priority right now. In response to the latest developments around coronavirus, we are following all government advice and guidance and have put into action a number of safety measures for our team.
All head office and customer service staff are now working from home. Our warehouse team are adhering to social distancing within the working environment and packing desks have been set up with a minimum of two meters of separation.
In addition to social distancing, we have also increased our already high standards of hygiene. Each team member has a personal hand sanitizer and has been provided with gloves and face masks. Couriers and delivery personnel are being asked to use hand sanitizer before and after leaving the building and we have also introduced regular deep cleans within the premises.
All orders returned to us are currently being held for a period of 48 hours. This is in line with current guidelines and to protect our team.
Our amazing team are working incredibly hard to ensure that your service levels remain as high as possible but please bear with us if any orders or returns are slower than usual whilst we have these additional protection measures in place.