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Free UK Returns

0208 861 1945

Rated 4.6/5

You can check if we have received your return or the status of a refund by clicking here to view your order details.

Please call us on: 0208 861 1945 or click here to chat live between 8am-6pm, Monday to Friday if you have any queries about your refund or exchange. You can also email us at exchange@brastop.com

  • Refunds are processed within 24 hours of receiving a return, but can take up to 5 working days to reach your account and up to 10 working days for worldwide orders.
  • Any exchange will be dispatched by First Class Royal Mail the following working day.
  • Exchanges can take up to 5 working days to reach you, 14 for worldwide orders.

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Email or Call Us
  • Phone Us

    0208 861 1945

    General Queries


    Returns/Exchanges Queries


    Opening Hours

    Monday to Friday - 8:30am to 6pm

    Closed on all Bank Holidays and weekends.

  • Our Address

    Unit 1 Hawthorn Centre,
    Elmgrove Road
    United Kingdom
    HA1 2RF

    Company Registration Number 04939105


Returns and Exchanges Policy