We aim to deliver to customers around the globe as quickly and securely as possible. Sometimes accidents happen though and items can very occasionally get lost in transit. If you are concerned about the status of your order please use the details on our contact us page to get in touch via email, phone or social media. If you are a registered customer, you can log in to the site via the link below to check the status of your order.
Orders are dispatched the following working day. If there is a problem with your order we will contact you by phone or email.
- We use Royal Mail for sending out packages to customers.
- Due to restrictions from Royal Mail, we are required to wait 15 days for UK customers and 25 days for International customers before a package can be considered as lost.
- If your order has not arrived after this period of 15 or 20 days, please contact us and we will be able to assist you further.
- Royal Mail can only investigate within certain time frames so any non-receipt issues must be reported with 45 days from the date of shipment. Unfortunately after this time, we would be unable to assist.