Free UK Returns

0208 861 1945

Rated 4.6/5

  • Returning your items

    We want you to be 100% happy with your order

  • If for any reason you don’t want to keep your items, they can be returned to Brastop within 30 days of purchase for a full refund or exchange.

    Got a question regarding our returns policy or would like to receive an update on the status of your returned item, please Contact Us here

  • How do I return an item from the UK?

  • Returning Your Items
  • Step 1 - Complete the Enclosed Returns Form

    Complete the enclosed returns form for the items you wish to return.

    If you can include the reason for returning, that’s great, as it helps us to improve.

    If you wish to exchange any items for a different colour or size, please click here for details. All exchanges are delivered FREE of charge.

  • Returning Your Items
  • Step 2 - Package your return items up nice and secure

    They should be unworn with the tags attached and if the item came packaged, please include the original packaging too.

    All UK orders include a FREE Returns label so place this on the front of your package.

  • Returning Your Items
  • Step 3 - Take your returns package to the post office

    In the unlikely event that your items get lost in the post, please ask for a certificate of posting when you hand your item in.

  • Returning Your Items
  • Step 4 - Your Refund or Replacement Items are Issued

    Once we receive your items, your return will be processed, via the original payment method, as quickly as possible and depending on your request, we’ll either issue you with a refund or send out a replacement.

    Click here for our full Returns and Exchanges policy.

  • How do I return an item from ouside the UK?

  • Returning Your Items
  • Step 1 - Complete the Enclosed Returns Form

    Complete the returns form that arrived with your items. It would be great if you could include the reason for each return so we can improve our systems going forward.  If you wish to exchange any items for a different colour or size, please click here for details.  All exchanges are delivered FREE of charge.

  • Returning Your Items
  • Step 2 - Package your return items up nice and secure

    Package your items up securely which should be unworn with the tags attached and should include any original packaging that came with them. 

    Mark the front of your package clearly with the Brastop returns address:
    Brastop.com
    Unit 1 The Hawthorn Centre
    Harrow
    United Kingdom
    HA1 2RF

  • Returning Your Items
  • Step 3 - Take your returns package to the post office

    Take your items to your local postal service.  Please ensure you have paid the correct postage fee before sending items back to us.  Depending on your location, please allow up to 14 days for your item to arrive with us.

  • Returning Your Items
  • Step 4 - Your Refund or Replacement Items are Issued

    Once we have received your items, your return will be processed, via the original payment method, as quickly as possible and depending on your request, we’ll either issue you with a refund or send out the replacements you requested.

    Click here for our full Returns and Exchanges policy.

Returns and Exchanges Policy

  • Returns must be made within 30 days of purchase.
  • All garments must be returned unworn with tags attached.
  • Refunds are processed within 24 hours, via the original payment method. Please allow up to 5 working days for the refund to appear in your account.
  • Tights and stockings must be return unworn with packaging unopened.
  • Items marked as "non-returnable" can not be returned. This does not affect your statutory rights.
  • Please note that any faulty item will only be accepted within 6 months from the date of purchase.
  • Coupon codes can only be applied to original orders and not exchange items. 
    The exception to this would be on any like-for-like items when a coupon code was applied to the original order.
  • During busy periods it may take longer than usual for us to process your refunds and exchanges.

Can't find what you're after?

Email or Call Us
  • Phone Us

    0208 861 1945

    General Queries

    support@brastop.com

    Returns/Exchanges Queries

    exchange@brastop.com

    Opening Hours

    Monday to Friday - 8:30am to 6pm

    Closed on all Bank Holidays and weekends.

  • Our Address

    Unit 1 Hawthorn Centre,
    Elmgrove Road
    Harrow
    United Kingdom
    HA1 2RF

    Company Registration Number 04939105

 

Returns and Exchanges Policy