Delivery / Shipping
- Delivery times and prices
- Countries we deliver to
- Where is my order?
- Can I amend my order?
- Faulty/incorrect items
- Adding a new address
Returns & Exchanges
Security & Payment
Fitting & Advice
You can either return some or all items received for a refund, or exchange garments for a different size or product.
We will deliver any exchanged items free of charge!
- Please ensure all garments are unworn with tags attached.
- Please complete the enclosed returns form with the items you wish to return and the reason.
- Please ensure you have paid the correct postage fee before sending items back to:
Brastop.com, Unit 1 The Hawthorn Centre
UK orders include a Free Returns label
- Please retain proof of postage when sending back your order.
Returns and Exchanges Policy
- Returns must be made within 30 days of purchase.
- All garments must be returned unworn with tags attached.
- Tights and stockings must be return unworn with packaging unopened.
- Items marked as "non-returnable" can not be returned. This does not affect your statutory rights.
- Please note that any faulty item will only be accepted within 6 months from the date of purchase.
- Coupon codes can only be applied to original orders and not exchange items.
The exception to this would be on any like-for-like items when a coupon code was applied to the original order.
- Please allow up to 5 working days to process your refund. During busy periods it may take longer than usual for us to process your refunds and exchanges.