Delivery / Shipping
- Delivery times and prices
- Countries we deliver to
- Where is my order?
- Can I amend my order?
- Faulty/incorrect items
- Adding a new address
Returns & Exchanges
Security & Payment
Fitting & Advice
Privacy and Security
We are committed to protecting and respecting your privacy.
Where you have given your permission to do so, we may wish to contact you with information relating to promotions, offers and other information about our products and services. If you decide you do not want to receive such marketing communications, you can unsubscribe using the following methods:
- In your Account registration page at: https://www.brastop.com/customer/info
- By writing to us to our address at Unit 1 The Hawthorn Centre, Harrow, HA1 2RF or emailing us at firstname.lastname@example.org
- On each marketing communication there will also be an opportunity for you to unsubscribe.
When making a purchase online, the information required, (for example, credit or debit card number, expiration date, name, mailing address, telephone number and email address) is required to process your order.
Any additional charges related to an exchange order will be charged to your original payment method as per our terms and conditions.
We have a website tracking statistics code on our website from Google.com to determine site usage. As you browse our web site, cookies are placed on your computer's hard drive. Cookies are unique text files that are sent to your browser from a Web server. You may disable cookies in your browser.
We use the information for purely legitimate business, and will never pass on your details to an outside party without asking you first.
We maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with.
We reserve the right to make changes to this policy. Please check back from time to time to ensure you are aware of any changes in our privacy practices.
We would like to reassure you that transactions are completely secure because all credit and debit card details that you send to us are encrypted and sent across a secure connection.
There will be a security icon in the bottom right hand corner of your browser to signify you are in secure mode - this is usually depicted as either a padlock or key symbol. Another check is that during payment, the address at the top of the browser will begin https:// rather than http://.
The website is tested and certified daily to pass the “McAfee Secure” Security Scan. To help address concerns about possible hacker access to your confidential data, and the safety of visiting this site, the "live" McAfee Secure mark appears only when this site passes the daily McAfee Secure tests.