Step 1 - Contact us to Reserve Your Items
The first step is to get in touch with our exchanges team so we can reserve the item you would like to exchange for.
Please call the team on ++44 (0) 208 861 1945 (Mon – Fri GMT 8.30 am to 6pm) or email firstname.lastname@example.org to reserve the garments you would like.
Please include the product names, size and colour you would like us to reserve for you in your communication.
Step 2 - Wait for Reservation Confirmation
We aim to respond to all exchange requests within 1 working day.
Please wait until we have responded to your request before returning any items back to us.
Step 3 - Return Your Items
Please follow the returns process to return your items: