Free UK Delivery - no minimum spend - Code: FREEUK - Ends Midnight Sunday

Free Worldwide Delivery on orders over £60 - Code: FREEROW - Ends Midnight Sunday

Free UK Returns

0208 861 1945

Rated 4.6/5

  • Exchanging your items

    We deliver exchanges free of charge

  • We want you to be 100% happy with the look and fit of your new items.

    If for any reason, your order doesn’t live up to your expectations we offer a FREE exchanges service so you can get the fit just right!

    Regardless of where you are in the world, if you would like to return an item in exchange for a different size, colour or style, once we have received your returned item, we will dispatch the requested exchange completely FREE of charge.

  • How do I exchange an item?

  • Returning Your Items
  • Step 1 - Contact us to Reserve Your Items

    The first step is to get in touch with our exchanges team so we can reserve the item you would like to exchange for.

    Please call the team on ++44 (0) 208 861 1945 (Mon – Fri GMT 8.30 am to 6pm) or email exchange@brastop.com to reserve the garments you would like.

    Please include the product names, size and colour you would like us to reserve for you in your communication.

  • Returning Your Items
  • Step 2 - Wait for Reservation Confirmation

    We aim to respond to all exchange requests within 1 working day.

    Please wait until we have responded to your request before returning any items back to us.

Can't find what you're after?

Email or Call Us
  • Phone Us

    0208 861 1945

    General Queries

    support@brastop.com

    Returns/Exchanges Queries

    exchange@brastop.com

    Opening Hours

    Monday to Friday - 8:30am to 6pm

    Closed on all Bank Holidays and weekends.

  • Our Address

    Unit 1 Hawthorn Centre,
    Elmgrove Road
    Harrow
    United Kingdom
    HA1 2RF

    Company Registration Number 04939105

 

Returns and Exchanges Policy