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Free UK Returns

0208 861 1945

Rated 4.7/5

  • Deliveries

  • Frequently Asked Questions - Delivery

    • What countries to you ship to?
    • Click here for a list of where we ship to

    • How much does shipping/delivery cost?
    • Click here for delivery prices

    • Where is my order?
    • Orders are dispatched the following working day. If there is a problem with your order we will contact you by phone or email.

      Click here to view the status of your order

      Please Note:
      We are required to allow 10 working days for UK orders and 20 days for international orders before an order is considered lost in the post as this is a Royal Mail requirement.

      If you order has not arrived by this time, please contact us for more information.

      Royal Mail can only investigate within certain time frames, so any non-receipt issues must be reported within 45 days of the date of shipping. Unfortunately after this time we'd be unable to assist

    • What do I do if I receive a faulty item in my order?
    • If you have a fault in one of the items purchased from us or have been sent an incorrect item,
      please call us on: 0208 861 1945 between 8am-6pm, Monday to Friday.

      You can also email us at support@brastop.com

      Please note that any faulty item will only be accepted within 6 months from the date of purchase.

      Apologies for any inconviences caused.

    • Can I amend my order?
    • Our warehouse team are very quick at processing orders. For this reason, we are unable to make any changes to your order once it has been confirmed.

      Please ensure you check all the details of your order including your shipping address, before paying.

      If you have any queries regarding your order, please call us on: 0208 861 1945 between 8:30am-6pm, Monday to Friday.

      You can also email us at support@brastop.com

    • Will I be subject to custom charges?
    • When goods are dispatched outside of the EU by Brastop it is our duty to declare their full value on the packaging. Depending on the customs authorities in the destination country, this might mean that you will be liable for paying additional duty/tax, and this is dependent on the types of goods that you are purchasing plus their total value, although some items can be imported without any customs charges at all. The customs charge is imposed by customs authorities in each individual destination country and unfortunately we can’t take any responsibility for it.

      Please refrain from asking us to mark down the value of your parcel if you reside outside of the EU as we are obligated to declare the full value of goods so that we comply with import regulations. In addition to this, if we receive your parcel back due to unpaid customs charges then we may deduct part of your refund in order to cover return charges and fees incurred.

      For any questions regarding customs charges to pay, please contact your local customs authority prior to making your purchase.

Can't find what you're after?

Email or Call Us
  • Phone Us

    0208 861 1945

    Email Us

    support@brastop.com

    Opening Hours

    Monday to Friday - 8:30am to 6pm

    Closed on all Bank Holidays and weekends.

  • Our Address

    Unit 1 Hawthorn Centre,
    Elmgrove Road
    Harrow
    United Kingdom
    HA1 2RF

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