I have not received my refund/exchange

You can check if we have received your return by logging on to My Account and viewing your order details.

You are welcome to contact us at sales@brastop.com or call
020 8861 1945 if you have any queries about your refund or exchange.

Refunds can take up to 5 working days to reach your account, up to 10 working days for worldwide orders.

Any exchange will be dispatched by First Class Royal Mail the following working day.

Exchanges Can take up 5 working days to reach you, 14 working days for worldwide orders.